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You may not have more than 9 passengers in total

You may not have more than 9 railcards

Transparency

Govia Thameslink Railway (GTR) is committed to providing its passengers with easy access to useful information regarding our service performance. Follow the links below to find out more about travel costs, customer satisfaction results or planned improvements to the service.

Train performance

Delays explained

National Rail Passenger Survey

Station information - Gatwick Airport

Station information - London Victoria

Season ticket calculator

Planned improvement works

Passenger information during disruption (PIDD)

Gatwick Express, Great Northern, Southern, and Thameslink are focused on improving information for our passengers, particularly during disruption, and recognise this is a priority identified through the National Rail Passenger Survey.

The rail industry has produced an Approved Code of Practice which sets out high-level guidance and good practice in providing information to customers during disruption. Gatwick Express, Great Northern, Southern, and Thameslink use this Code of Practice as a framework for delivering timely, correct and consistent information to customers during major disruption/delays so that they can make well-informed travel decisions.

For more information, please download the Code of Practice from the Rail Delivery Group (RDG) website.

You can read more about our approach in our PIDD Plan.

pdf icon Passenger Information During Disruption Plan