Customer Services
How to contact Gatwick Express
Telephone: 0845 850 1530 (Overseas: +44 208 528 2900)
E-mail: customerservices@gatwickexpress.com
Fax: 08451 27 29 30 (Overseas: +44 208 528 2901)
Text/Minicom: 08451 27 29 40
Calls charges
For 0845 numbers:
Calls charged up to 4p per minute on BT network (minimum fee 5.5p)
Mobile and other network costs may vary.
Write to:
Gatwick Express
Customer Services,
PO Box 3021,
Bristol, BS2 2BS
Your questions
Can’t find the information you are looking for? Try our frequently asked questions section.
Have you received good service?
Have you received good service? If you have received great service from a member of staff you can nominate them for an excellence award. Nomination forms are available at Gatwick and Victoria stations or you can download one. Alternatively you can customerservices@gatwickexpress.com.
Staff Excellence Nomination Form (469KB)
If you have any feedback
If you want to give us any feedback you can email us at: customerservices@gatwickexpress.com
Alternatively, the following organisations can be contacted:
For journeys within the London area contact London Travelwatch on 020 7505 9000
London Travelwatch
6 Middle Street
London
EC1A 7JA
For journeys outside the London area contact Passenger Focus on 0300 123 2350
Passenger Focus
FREEPOST (RRRE-ETTC-LEET)
PO BOX 4257
Manchester
M60 3AR
