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Changes to off peak train services

Please see our home page for information about changes to Gatwick Express train services from this week.

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Book your tickets

How many tickets?

You may not have more than 9 passengers in total

You may not have more than 9 railcards

Customer Services

How to contact Gatwick Express

Because of a technical problem affecting our email handling system, there may be a small number of customers who have a delayed response or a duplicated response to their enquiry.

Please bear with us while we work with our IT team to sort out these problems. A problem with mail delivery may also mean there is a slight delay in us getting back to you. We're working with Royal Mail to resolve this situation.

Please be assured that we will respond to you as soon as possible.

Telephone: 0345 850 1530
E-mail: customerservices@gatwickexpress.com
Fax:  03451 27 29 30
Text/Minicom: 03451 27 29 40


Twitter rules of engagement

Calls charges
Costs to call 0345 numbers are the same price as calling an 01 or 02 landline even from mobiles.

Write to:

Gatwick Express
Customer Services,
PO Box 10240
LE65 9EB

Frequently asked questions

Can’t find the information you are looking for? Try our frequently asked questions section.

Frequently asked questions

Have you received good service?

Have you received good service? If you have received great service from a member of staff you can nominate them for an excellence award. Email customerservices@gatwickexpress.com.

Personal data

Under the terms of the Data Protection Act (DPA) and subject to certain exemptions, you are entitled to ask Gatwick Express for a copy of all, or part, of the personal information which it holds about you for the purposes of providing services to you. Find out more about personal data and how to request information.

Personal data

If you have any feedback

If you want to give us any feedback you can email us at: customerservices@gatwickexpress.com

I don't feel my complaint has been resolved

If you're unhappy with the response you've had, please get back in touch first. We’ll review your complaint and hopefully resolve it to your satisfaction.

If you’re still unhappy with our response, or we fail to respond to you within reasonable time, you can contact London TravelWatch or Transport Focus. These independent statutory bodies help passengers with unresolved complaints against transport companies.

However, London Travelwatch and Transport Focus can’t get involved until we’ve had the opportunity to try to resolve the problem first.

For journeys within the London area contact London Travelwatch on 020 3176 2999

London Travelwatch
169 Union Street

Tel: 020 3176 2999 (Monday to Friday, 09:00 to 17:00)

Email: info@londontravelwatch.org.uk

Visit: www.londontravelwatch.org.uk

For journeys outside the London area contact Transport Focus on 0300 123 2350

Transport Focus
Transport Focus
PO Box 5594
Southend on Sea

Tel: 0300 123 2350 (Monday-Friday 08:00 to 20:00, Saturday and Sunday 08:00 to 16:00)

Visit: www.transportfocus.org.uk

You can also download our complaints document below, for information on how to contact us.

pdf icon  Govia Thameslink Railway complaint handling procedure