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Reduced Gatwick Express service all day Saturday 5 and until approximately 08:30 on Sunday 6 September

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Customer Services

How to contact Gatwick Express

Telephone: 0345 850 1530
E-mail: customerservices@gatwickexpress.com
Fax:  03451 27 29 30
Text/Minicom: 03451 27 29 40


Calls charges
Costs to call 0345 numbers are the same price as calling an 01 or 02 landline even from mobiles.

Write to:

Gatwick Express
Customer Services,
PO Box 10240
LE65 9EB

Frequently asked questions

Can’t find the information you are looking for? Try our frequently asked questions section.

Frequently asked questions

Have you received good service?

Have you received good service? If you have received great service from a member of staff you can nominate them for an excellence award. Email customerservices@gatwickexpress.com.

Personal data

Under the terms of the Data Protection Act (DPA) and subject to certain exemptions, you are entitled to ask Gatwick Express for a copy of all, or part, of the personal information which it holds about you for the purposes of providing services to you. Find out more about personal data and how to request information.

Personal data

If you have any feedback

If you want to give us any feedback you can email us at: customerservices@gatwickexpress.com

Alternatively, the following organisations can be contacted:

For journeys within the London area contact London Travelwatch on 020 3176 2999

London Travelwatch
169 Union Street

For journeys outside the London area contact Transport Focus on 0300 123 2350

Transport Focus
PO BOX 4257
M60 3AR

You can also download our complaints document below, for information on how to contact us.

pdf icon Gatwick Express complaints document (219KB)