How to contact Gatwick Express
If you need assistance with a refund, please view our refunds page for help.
Telephone: 0345 850 1530
Fax: 03451 27 29 30
Text/Minicom: 03451 27 29 40
Costs to call 0345 numbers are the same price as calling an 01 or 02 landline even from mobiles.
PO Box 3021,
Bristol, BS2 2BS
Can’t find the information you are looking for? Try our frequently asked questions section.
Have you received good service?
Have you received good service? If you have received great service from a member of staff you can nominate them for an excellence award. Nomination forms are available at Gatwick and Victoria stations or you can download one. Alternatively you can email@example.com.
Staff Excellence Nomination Form (469KB)
If you have any feedback
If you want to give us any feedback you can email us at: firstname.lastname@example.org
Alternatively, the following organisations can be contacted:
For journeys within the London area contact London Travelwatch on 020 3176 2999
169 Union Street
For journeys outside the London area contact Passenger Focus on 0300 123 2350
PO BOX 4257
You can also download our complaints document below, for information on how to contact us.