How to contact Gatwick Express
Because of a technical problem affecting our email handling system, there may be a small number of customers who have a delayed response or a duplicated response to their enquiry.
Please bear with us while we work with our IT team to sort out these problems. A problem with mail delivery may also mean there is a slight delay in us getting back to you. We're working with Royal Mail to resolve this situation.
Please be assured that we will respond to you as soon as possible.
Telephone: 0345 850 1530
Fax: 03451 27 29 30
Text/Minicom: 03451 27 29 40
Costs to call 0345 numbers are the same price as calling an 01 or 02 landline even from mobiles.
PO Box 10240
Frequently asked questions
Can’t find the information you are looking for? Try our frequently asked questions section.
Have you received good service?
Have you received good service? If you have received great service from a member of staff you can nominate them for an excellence award. Email email@example.com.
Under the terms of the Data Protection Act (DPA) and subject to certain exemptions, you are entitled to ask Gatwick Express for a copy of all, or part, of the personal information which it holds about you for the purposes of providing services to you. Find out more about personal data and how to request information.
If you have any feedback
If you want to give us any feedback you can email us at: firstname.lastname@example.org
Alternatively, the following organisations can be contacted:
For journeys within the London area contact London Travelwatch on 020 3176 2999
169 Union Street
For journeys outside the London area contact Transport Focus on 0300 123 2350
PO BOX 4257
You can also download our complaints document below, for information on how to contact us.