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You are here: Home > Contact Us > Customer Services

Customer Services

How to contact Gatwick Express

If you need assistance with a refund, please view our refunds page for help.

Telephone: 0345 850 1530
E-mail: customerservices@gatwickexpress.com
Fax:  03451 27 29 30
Text/Minicom: 03451 27 29 40

Calls charges
Costs to call 0345 numbers are the same price as calling an 01 or 02 landline even from mobiles.

Write to:

Gatwick Express
Customer Services,
PO Box 3021,
Bristol, BS2 2BS


Your questions

Can’t find the information you are looking for? Try our frequently asked questions section.

Your questions


Have you received good service?

Have you received good service? If you have received great service from a member of staff you can nominate them for an excellence award. Nomination forms are available at Gatwick and Victoria stations or you can download one. Alternatively you can customerservices@gatwickexpress.com.

 Staff Excellence Nomination Form (469KB)


If you have any feedback

If you want to give us any feedback you can email us at: customerservices@gatwickexpress.com

Alternatively, the following organisations can be contacted:

For journeys within the London area contact London Travelwatch on 020 31762999020 31762999

London Travelwatch
Dexter House
2 Royal Mint Court
London
EC3N 4QN

For journeys outside the London area contact Passenger Focus on 0300 123 2350

Passenger Focus
FREEPOST (RRRE-ETTC-LEET)
PO BOX 4257
Manchester
M60 3AR


You can also download our complaints document below, for information on how to contact us.

pdf icon Gatwick Express complaints document (369KB)

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