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Important Alert

Severe Weather Warning

Due to the severe weather conditions forecast for today and Monday February 8th, speed restrictions will be in operation on some routes from 21:00 today until 03:00, and from 11:00 on Monday 8 February as a safety precaution.

Trains running after 21:00 this evening may be subject to delay.

We plan to run our Monday morning service as advertised, however passengers are advised that disruption is highly likely and to check their journey before travelling.

Passengers are being advised to expect delays and disruption as forecasters are predicting winds in excess of 70mph across the South Coast on Monday.

With the strength of the winds expected, railway infrastructure could be damaged as severe winds can blow debris and trees onto tracks and damage equipment and signals.

For more information on how high winds affect the railway please visit: http://www.networkrail.co.uk/timetables-and-travel/delays-explained/high-winds/

 

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Bookings FAQs

How do I make multiple bookings at the same time?
I have not received my booking confirmation by email, what should I do?
What address should I enter as my billing address?
What is the minimum transaction your website will accept?
What should I do if I think I have been doubled charged?
How do I find my booking reference?
I need help with a booking I have made using the Online Booking System. Who do I contact?


How do I make multiple bookings at the same time?
The number of purchases you can make per day is limited, however multiple journeys can be booked as part of the same transaction.

I have not received my booking confirmation by email, what should I do?
If you do not receive confirmation of your booking by email, you can log in to My Account on our new way to buy online and view your booking online, or if you require further assistance, please contact us via the webform
at: Contact us

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What address should I enter as my billing address?
Your billing address should be the address held by your bank or card provider. As all transactions on this site are put through Address Verification checks, this address should match exactly the information they hold.

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What is the minimum transaction your website will accept?
There is no minimum transaction. - ie £0.00.

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What should I do if I think I have been doubled charged?
If you appear to have been charged twice for one set of tickets please contact us.

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How do I find my booking reference?
A booking reference consists of 8 alpha-numerical characters. It is sent out in the confirmation email you receive when you have made a booking.

To access your reference, log in to your account. This shows all the bookings you have made, with your booking reference numbers. 

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I need help with a booking I have made using the new way to buy online. Who do I contact?
If you require any assistance with a booking please contact us.

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