Skip navigation

Hello screen reader user. To ensure our website is continually improved and meets the needs of its visitors, we would like to hear your views about our website whilst using your screen reader. Please email your feedback to access@gatwickexpress.com. For more information please read our Accessibility statement. Thank you. Skip navigation

 

Timetable

Live Flight Info

Which Terminal

Register with us

Sign-up for latest offers and our email newsletter

Important Alert

This is an important announcement

There will be no Gatwick Express services on Sunday 23 November

 

You are here: Home > Contact Us > FAQs > General

General

How do I contact Gatwick Customer Service?
How do I make a booking for a wheelchair user?
How will I know if there is engineering work affecting my travel arrangements?
I have lost something on the train. Who do I contact?
Do you use cookies?
Do Southern/Gatwick Express make any charitable donations?
What discounts do children get?
What transport is available from London Victoria Station at night after the London Underground closes?


How do I contact Gatwick Customer Service?

Telephone: 0345 850 1530(Overseas +44 208 5282 900)

Email: customerservices@gatwickexpress.com

Fax: 03451 27 29 30

Text/Minicom: 03451 27 29 40

Calls charges
Cost to call 0345 numbers are the same price as calling an 01 or 02 landline even from mobiles

Write to:

Gatwick Express Customer Services
PO Box 3021
Bristol
BS2 2BS

Back to top

How do I make a booking for a wheelchair user?
To make a booking for a wheelchair user, please call Customer Services on 0345 850 1530 (overseas +44 208 5282 900)

Your details will then be forwarded to our Assisted Travel team, who will deal with your request for a wheelchair space and contact you directly to confirm that these arrangements have been made. If a wheelchair space is not available on the train you have requested, you will be contacted and asked to select another time to travel.

If you have any further questions or specific needs, please contact our Assisted Travel team on:

Phone: 0345 850 1530
Fax: 0345 27 29 30 (Overseas: +44 208 5282 901)
Minicom: 0800 138 1018
Webforms: Contact us
Email: customerservices@gatwickexpress.com

Back to top

How will I know if there is engineering work affecting my travel arrangements?
Engineering work is planned well in advance and the information provided at the time of purchasing your train tickets should be up to date. Service disruption information is provided on gatwickexpress.com

Back to top

I have lost something on the train. Who do I contact?
If you lose something on one of our trains, please contact Gatwick Express Customer Services on 0345 850 1530.

Back to top

Do you use cookies?
We may collect and process anonymous information about your visit to our website, such as some of the pages you visit and some of the searches you perform. Such anonymous information is used by us to help improve the content of the site and to compile, for internal market-research purposes, aggregate statistics about individuals using it. In doing this, we may install cookies that collect the first-level domain name of the user (eg.,“bigmail.com” from an e-mail address john@bigmail.com) and the date and time of access.

Back to top

Do Southern/Gatwick Express make any charitable donations?
Southern will make a charitable donation of £1 for every annual season ticket sold online via the Gatwick Express website.

Currently Southern supports two charities:

  • Railway Children
  • Rockinghorse Appeal

The Railway Children provides food, shelter, healthcare and education for children living on the streets, while the Rockinghorse Appeal raises funds to make Sussex hospitals more child-friendly.

Back to top

What discounts do children get?
Child fares are available at half the adult flat fare between the ages of 5 – 15yrs.

Children under 5yrs travel for free.

Back to top

What transport is available from London Victoria Station at night after the London Underground closes?
There are night buses and taxi services available outside the front of the station. There is also a taxi rand directly above the Gatwick Express platforms.

Back to top

Book online

How many tickets?