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Important Alert

Sunday, 14 February

Due to planned engineering work Gatwick Express train services will not operate on Sunday.

For a summary of planned works please check here alternatively for detailed journey information check with nationalrail.co.uk.

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Book your tickets

How many tickets?

You may not have more than 9 passengers in total

You may not have more than 9 railcards

Frequently Asked Questions about Gatwick Express Refunds

After what period of time can I claim a refund?
Can I cancel tickets before I receive or collect them?
Can I claim a refund on the excess payment I have had to make because I forgot to carry my Railcard?
How do I apply for a refund?

Customers should be aware that all refunds carry a £10 admin fee


After what period of time can I claim a refund?
Refunds must be claimed within 28 days of the ticket’s expiry date. The expiry date depends on the terms and conditions of the ticket you have purchased.

To check the terms and conditions of your ticket, log in to your account to view the ticket for which you require a refund. The conditions relating to that ticket will be displayed.

Can I cancel tickets before I receive or collect them?
If you selected the Self-Service Ticket Vending Machine option and have not collected your tickets, we will process the claim without you having to collect the tickets.

If you selected postal delivery, please send us your tickets with your refund form.

Please note: In both cases we require a fully completed Refund Form. If you elected to have your tickets posted to you, you will be asked to return the tickets once you receive them. Your refund will not be processed until we are in receipt of the tickets.

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Can I claim a refund on the excess payment I have had to make because I forgot to carry my Railcard?
No. The Railcard terms and conditions state that you must carry it with you at all times if travelling with a Railcard-discounted ticket.

If you do not have the Railcard with you at the time your ticket is inspected you will be liable to pay the difference between the price paid for your ticket and the full undiscounted fare. You will not be entitled to a refund of this charge even if you can provide a copy of the Railcard at a later date.

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How do I apply for a refund?
If your ticket was purchased from Gatwickexpress.com, you will need to apply within 28 days of the expiry of the ticket’s validity in order to be eligible for a refund.

If you are in possession of the tickets for which you require a refund you must return these with the completed form. Your refund will not be progressed until we are in receipt of the tickets. The refund process will take up to 7 days and your account will be credited when the refund is processed.

For those customers who are not comfortable sending their credit card details through the post please enter a phone number where we can reach you.

Please be aware that the process may take slightly longer than 7 days if we need to ring you for your details.

If you selected the Self Service Ticket Vending Machine option and have not collected your tickets, we will process the claim without you having to collect the tickets.

The amount of refund that you are due will depend on the ticket purchased and the terms and conditions of that ticket. 

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All refunds to tickets will incur a £10 charge.