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Important Alert

ASLEF strike update

ASLEF have announced the suspension of industrial action so the full timetable on Southern and Gatwick Express train services will be restored from Tuesday 24 January. Until then, Gatwick Express train services will operate to a reduced half-hourly frequency and will run between London Victoria and Gatwick Airport only.

RMT strike action is planned to take place on Monday 23 January. Please visit the Southern website for the latest information.

To allow Network Rail to carry out essential engineering work, a number of late night/early morning services will not run. Check our timetable for full details.

Please plan your journey before travel nationalrail.co.uk

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Book your tickets

How many tickets?

You may not have more than 9 passengers in total

You may not have more than 9 railcards

Frequently Asked Questions about Gatwick Express Refunds

After what period of time can I claim a refund?
Can I cancel tickets before I receive or collect them?
Can I claim a refund on the excess payment I have had to make because I forgot to carry my Railcard?
How do I apply for a refund?

Customers should be aware that all refunds carry a £10 admin fee


After what period of time can I claim a refund?
Refunds must be claimed within 28 days of the ticket’s expiry date. The expiry date depends on the terms and conditions of the ticket you have purchased.

To check the terms and conditions of your ticket, log in to your account to view the ticket for which you require a refund. The conditions relating to that ticket will be displayed.

Can I cancel tickets before I receive or collect them?
If you selected the Self-Service Ticket Vending Machine option and have not collected your tickets, we will process the claim without you having to collect the tickets.

If you selected postal delivery, please send us your tickets with your refund form.

Please note: In both cases we require a fully completed Refund Form. If you elected to have your tickets posted to you, you will be asked to return the tickets once you receive them. Your refund will not be processed until we are in receipt of the tickets.

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Can I claim a refund on the excess payment I have had to make because I forgot to carry my Railcard?
No. The Railcard terms and conditions state that you must carry it with you at all times if travelling with a Railcard-discounted ticket.

If you do not have the Railcard with you at the time your ticket is inspected you will be liable to pay the difference between the price paid for your ticket and the full undiscounted fare. You will not be entitled to a refund of this charge even if you can provide a copy of the Railcard at a later date.

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How do I apply for a refund?
If your ticket was purchased from Gatwickexpress.com, you will need to apply within 28 days of the expiry of the ticket’s validity in order to be eligible for a refund.

If you are in possession of the tickets for which you require a refund you must return these with the completed refund form. Your refund will not be progressed until we are in receipt of the tickets. The refund process will take up to 14 days and your account will be credited when the refund is processed.

If you selected the Self Service Ticket Vending Machine option and have not collected your tickets, please do not print the tickets, we will be able to process your refund using the booking reference number.

The amount of refund that you are due will depend on the ticket purchased and the terms and conditions of that ticket.

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All refunds to tickets will incur a £10 charge.