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You are here: Home > London > Victoria Station > Station facilities

Station facilities

Facilities at London Victoria

Tickets and information

Gatwick Express is located on Platforms 13 and 14. A ticket office and ticket machines sell Gatwick Express tickets there.

There are also ticket machines throughout the station and the main ticket office is on the concourse. Tickets and train information are also available from the travel centre.

The main ticket office is open for tickets for travel that day, advance purchase tickets are available to buy between 07:00 and 21:00. The station is closed between 01:00-01:45 and 02:00-02:45.

Toilets and baby changing

There are toilets, including an accessible toilet, near the start
of platform 1.

There are another set of toilets, including an accessible toilet on the other side of the concourse between the Buckingham Palace Road and Grosvenor Gardens exits.

There are no longer any showers at Victoria station.

Cash and bureau de change

There are cash dispensers and a bureau de change on both concourses.


There are payphones on the concourse and near most station exits.

Car hire

There are branches of Sixt and Streetcar in the car park.

British Transport Police

There is no BTP station at Victoria.
For assistance call 0800 40 50 40 (24 hours) or speak to any member of station staff. In an emergency call 999.
British Transport Police


Luggage trolleys are not available at London Victoria station.

Left luggage

Left luggage is a secure place where you can leave items of luggage for collection later.

The left luggage office is between platforms 7 and 8. It is open 07:00 to 00:00 (midnight) every day.

For more information call 020 7963 0957 or visit Excess Baggage.

Lost property

The lost property counter is in the left luggage office. It is open Monday to Friday 09:00 to 17:00. There is a storage charge for reclaimed items.

For more information visit Excess Baggage lost property or call 020 7963 0957.

Photo booths

There are a number of photo booths at the station for photos for passports, travel passes and other identity documents.


Pay as you go wireless internet access is available from:

  • BT Openzone
  • The Cloud
  • T-Mobile

Source: Network Rail, Managers of Victoria Station.

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