Terms and conditions
Complementary No.1 Traveller Airport Lounge Entry Terms and Conditions
- This offer is only redeemable for customers that have purchased a Gatwick Express (Any Permitted) First Class Return ticket online at gatwickexpress.com or smartrailwaytravel.com.
- To gain entry to the No.1 Traveller Airport Lounge the Gatwick Express or Smart Railway Travel Email Booking Confirmation & Receipt must be shown. Without the Email Booking Confirmation & Receipt you will be refused entry to the Airport Lounge. Please note that the Email Booking Confirmation & Receipt is not your Gatwick Express train ticket.
- This offer is not valid for First Class Single, First Class Group Return, First Class Carnet and First Class Day Return tickets purchased online or at other locations.
- This offer is not valid for Gatwick Express (Any Permitted) Express Class (Standard Class) ticket types.
- This offer applies to 1 complimentary entry for each First Class Return Ticket purchased online at gatwickexpress.com or smartrailwaytravel.com.
- This offer is open for both Adult and Children. A child is deemed to be under age of 15, as per the Rail Ticket.
- First Class Return travel may start at either Gatwick Airport or London Victoria.
- Entry into a No.1 Airport Lounge is subject to their conditions of entry.
- Opening hours are from 4am-10pm. Families may be asked to use designated seating areas in consideration of other guests.
- Free Airport Lounge entry refers to the entry fee into No.1 Traveller Airport Lounge at either North or South Terminal in Gatwick Airport Departures. Each lounge booking includes a 3-hour stay. Additional hours can be purchased at £7.50 per person, per hour.
- The customer must supply Full Name, Gatwick Express Confirmation Number and Email Address to gain entry to the Airport Lounge, as well as passport identification (or relevant travel documentation).
- No other Airport Lounges at Gatwick Airport are participating in this offer.
- This offer cannot be used with any other train company special offers.
- Gatwick Express reserves the right to withdraw or amend this offer at anytime and without notice.
- Gatwick Express or No.1 Traveller Airport Lounge is not responsible for non-redemption of the Free Airport Lounge entry for what ever reason. The offer is not exchangeable for any other offer. Cash or credit alternatives will not be offered.
- No.1 Traveller Airport Lounge is located airside and is only accessible once passengers have passed through Gatwick Airport's check-in and security.