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Important Alert

Hot weather - always carry water with you

Travelling during hot weather

  • Always take a bottle of water with you - avoid dehydration
  • If you feel unwell, don't get on the train - seek help from a member of staff at the station or use the station Help Point
  • If you feel unwell while on the train - get off at the next stop and use the station Help Point

Sometimes, we have to alter our services during very hot weather. This can mean a change to service provision and/or speed restrictions put in place to minimise stressing the rails. Click here to find out more.

Traincrew shortages

Due to a staff shortage the following Gatwick Express services will be subject to cancellation this afternoon;

from Gatwick 16:20, 18:35 and 20:20

from London Victoria 15:29, 17:44 and 19:29 

We are sorry for the inconvenience this will cause you on your journey today, as an alternative to the above train services you may use your Gatwick Express tickets on alternative Southern train services between London and Gatwick Airport.

 

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Gatwick Express Ticket Vending Machines

How to use the Self-Service Ticket Vending Machines

Southern and Gatwick Express ticket machines offer a wide variety of ticket types to all destinations on the national rail network and London Underground travelcards.

Simply read and follow the messages on the screen to guide you through your purchase options, and don’t worry, if you are unsure of what to do ask our friendly staff for assistance or contact Southern customer services.

You can use cash, credit or debit cards to buy daily or weekly tickets using the touch screen graphics. Next day tickets may be purchased after 16:00 hours. 

Tickets that have been purchased online can also be collected from the machines. Select the ‘Collect’ touch screen graphic and insert your credit/debit card then follow the on-screen instructions.

Follow this link for further details on ticket collection; Ticket on Departure

Chip and pin purchasing technology is successfully used within the railway industry on self service machines. For your protection and to keep your personal details secure all information is encrypted with the same type of technology as used by the banking industry.