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Important Alert

ASLEF strike update

ASLEF have announced the suspension of industrial action so the full timetable on Southern and Gatwick Express train services will be restored from Tuesday 24 January. Until then, Gatwick Express train services will operate to a reduced half-hourly frequency and will run between London Victoria and Gatwick Airport only.

RMT strike action is planned to take place on Monday 23 January. Please visit the Southern website for the latest information.

To allow Network Rail to carry out essential engineering work, a number of late night/early morning services will not run. Check our timetable for full details.

Please plan your journey before travel nationalrail.co.uk

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How many tickets?

You may not have more than 9 passengers in total

You may not have more than 9 railcards

How refunds are paid

How your refund is paid back to you is dependent on how you paid for your ticket originally. Please see the table below.

If you paid for your ticket by: You will be refunded by:
Cash Cash or cheque at the discretion of the Train Company or travel agent. Any immediate refund (as stated above) will be made in cash where Gatwick Express are in a position to do so.
Cheque Cash or cheque (which could include the return of your cheque) at the discretion of Gatwick Express and dependant on whether the cheque has been processed
Credit or Debit Card Issue of a credit voucher and credit to the relevant account.
Rail Travel Warrant Credit to the relevant warrant account.
Rail Travel Voucher (For Delay Repay) Vouchers of equivalent value or cash at the discretion of Gatwick Express. Any immediate refund (as stated above) will be made in cash where Gatwick Express are in a position to do so.

Please be aware that under money laundering legislation we are obligated to make any refund back to the account and in the format that payment was originally made in.