How refunds are paid
How your refund is paid back to you is dependent on how you paid for your ticket originally. Please see the table below.
|If you paid for your ticket by:||You will be refunded by:|
|Cash||Cash or cheque at the discretion of the Train Company or travel agent. Any immediate refund (as stated above) will be made in cash where Gatwick Express are in a position to do so.|
|Cheque||Cash or cheque (which could include the return of your cheque) at the discretion of Gatwick Express and dependant on whether the cheque has been processed|
|Credit or Debit Card||Issue of a credit voucher and credit to the relevant account.|
|Rail Travel Warrant||Credit to the relevant warrant account.|
|Rail Travel Voucher (For Delay Repay)||Vouchers of equivalent value or cash at the discretion of Gatwick Express. Any immediate refund (as stated above) will be made in cash where Gatwick Express are in a position to do so.|
Please be aware that under money laundering legislation we are obligated to make any refund back to the account and in the format that payment was originally made in.