Ticket terms and conditions
Scope of service
You may make a reservation for individual travel or for any group travel for up to a maximum of eight people including children at any one booking. If you wish to make reservations for more than eight people, have special requirements or you require further assistance you should ring 0845 850 1530 (UK only). Callers from outside the UK please dial +44 (0) 208 5282 900. Alternatively you can contact us by email at firstname.lastname@example.org
Confirmation of booking
The information on this website is an invitation to you to make a booking online. No contract shall come into effect until we send out the confirmation of booking to you. Your booking or reservation will be confirmed by email to the email address which you provide when you make your online booking. The email will set out all the details of your booking including date of the journey and the price of the ticket and your booking reference number.
We do not accept liability if you miss your train due to your failure to arrive at the station in sufficient time. If you are catching a flight, please ensure that you travel on a train scheduled to arrive at the airport in time to complete check in, security and other departure procedures.
Comments and queries
If you are not satisfied with any aspect of our service or have any queries, you can contact us by writing to our Gatwick Express Customer Services or via email email@example.com. We will respond to any comments or queries within 10 working days.
You are not entitled to a refund on your ticket except in circumstances expressly permitted by the National Rail Conditions of Carriage. The procedure for applying for a refund is set out on our refunds pages.
For more information on train times and fares visit nationalrail.co.uk