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You are here: Home > Your Journey > 1st Class claim form

First class de-classification / non-availability

Please use the form below to claim compensation for your journey.

Please ensure that you have scanned in your tickets before using this form and that your scanned images are no more than 1Mb each.

All fields marked * are mandatory.

First class de-classification / non-availability form


Claim Details

* £ :
Scheduled departure time:*  : 
Upload a scanned copy of your ticket here:*
I confirm that the train I was travelling on was de-classified by the train crew
I confirm that no first class accommodation was available

If you are an Oyster Season ticket holder you must accompany your claim with a receipt showing the date of purchase, the price you paid and the zones covered by your Oyster card.

The information provided will be in accordance with our Privacy Policy.

Please note all claims are validated against our train running information records. Claims must be made within 28 days of your journey


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