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No Gatwick Express services today - Sunday 23 November

 

You are here: Home > Your Journey > Assisted travel

Assisted travel

Need a hand getting on and off our trains?

We can provide help with boarding and alighting from trains, including the use of a platform to train ramp. If you are unfamiliar with the access of our trains or stations you plan to use, or would like more information on the types of assistance we can provide, please contact the Assisted Travel Team at least 24 hours before your trip.

Class 442 express trains

These trains are accessible, however, please note the following restrictions:

  • Single door opening with a maximum width of 700mm
  • Maximum width of a wheelchair that can be accepted is 695mm, restricted by the available ramp width
  • Mobility scooters cannot be accepted onto these services unless they fold down and can be carried on as luggage, this is due to the size restriction and turning circle available
  • Single door opening to the accessible toilet which may restrict some users
  • Gradient of platform to train ramp may be steeper at certain points on the platforms

If you believe you will not be able to travel on the class 442 trains there are many other trains that you will be able to board, providing you with a quick link between Gatwick and Victoria.

If you have concerns about your travel plans please contact our assisted travel team on 0800 1381016 who will be able to advise the best options for you.

Assisted Travel Telephone: 0800 138 1016
Assisted Travel Fax: 0800 138 1017
Assisted Travel Minicom/Textphone: 0800 138 1018

Alternative services if required - class 377

Class 377 trains also provide services between Gatwick and London Victoria providing accessible and efficient services. These trains are frequent with between 4-6 services per hour throughout the day and take between 31-37 minutes. These trains feature amongst others, double doors and accessible toilet facilities. Mobility scooters are accepted onto these services with the usual size restrictions of 700mm wide and 1200mm long.

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