What am I entitled to?
If your Gatwick Express train is delayed by more than 15 minutes we’ll compensate you under our Delay Repay scheme.
We also offer ‘enhanced compensation’ to Season ticket holders under certain circumstances. Enhanced compensation may be payable in addition, if in a business reporting period you experience delays to your journey of 30 minutes or longer on 12 days.
Your compensation will be either 2 day return journeys anywhere on the Gatwick Express or Southern route (valid for 12 months from the date of issue) or rail travel vouchers to the value of a single journey between the stations for which your Season ticket is valid. You can choose which option you would prefer.
|Business Period||Period Dates|
|Period 13||6 March to 31 March 2016|
|Period 1||1 April to 30 April 2016|
|Period 2||1 May to 28 May 2016|
|Period 3||19 May to 25 June 2016|
|Period 4||26 June to 23 July 2016|
|Period 5||24 July to 20 August 2016|
|Period 6||21 August to 17 September 2016|
|Period 7||18 September to 15 October 2016|
|Period 8||16 October to 12 November 2016|
|Period 9||13 November to 10 December 2016|
|Period 10||11 December 2016 to 7 January 2017|
|Period 11||8 January to 4 February 2017|
|Period 12||5 February to 4 March 2017|
|Period 13||5 March to 31 March 2017|
To claim, please download the application form using the link below. In all cases we will need copies of your photocard and the Season ticket(s) that cover the journeys you are claiming for. Please note that if you hold a season ticket on a key card then you should supply your key card number instead of a copy of your ticket when submitting your Enhanced Compensation claim form. You then need to send this with your completed Enhanced Compensation claim form.
All claims must be received within 28 days of the end of the reporting period your journeys occur within.
Please check you have completed each section of the form with all the information needed. Please send your completed form to:
Govia Thameslink Railway
If you have any recommendations that you feel could improve our services, or would like to comment on any aspect of our service, please contact us online, by phone or by writing to us.
Our contact details are:
App: Southern On Track, download free from the App Store and Google Play
Telephone: 03451 850 1530 (open daily: 24 hours, except Christmas Day)
Textphone: 03451 27 29 40