This is our Passengers' Charter. It tells you about our commitment to you and the standards to which we work.
Since our franchise started in September 2009 we have invested £79 million in improving your journey. We will continue to work hard to improve the service we provide to you with further investment to come over the life of our franchise to July 2015.
Our aim is to improve your overall experience with Gatwick Express.
Our focus is on providing;
Better punctuality of your trains through reliability improvements of our trains and of the railway infrastructure, in collaboration with our industry partners
David Scorey - Deputy Managing Director
Please click on the link below to download a PDF version of the Passengers' Charter Leaflet.