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National Rail Passenger Survey results

Our NRPS results for Autumn 2016 for Gatwick Express are below:

Indicators Score %
Overall satisfaction with your journey 82
STATION FACILITIES
Overall satisfaction with the station 73
Ticket buying facilities 56
Provision of information about train times/platforms 72
The upkeep/repair of the station buildings/platforms 56
Cleanliness 61
The facilities and services 59
The attitudes and helpfulness of the staff 70
Connections with other forms of public transport 77
Facilities for car parking 39
Overall environment 58
Your personal security whilst using the station 69
The availability of staff 60
The provision of shelter facilities 54
Availability of seating 34
How request to station staff was handled 80
The choice of shops/eating/drinking facilities available 62
TRAIN FACILITIES
Overall satisfaction with the train 87
The frequency of the trains on that route 81
Punctuality/reliability (i.e. the train arriving/departing on time) 73
The length of time the journey was scheduled to take (speed) 81
Connections with other train services 71
The value for money of the price of your ticket 33
Upkeep and repair of the train 92
The provision of information during the journey 74
The helpfulness and attitude of staff on train 65
The space for luggage 51
The toilet facilities 69
Sufficient room for all passengers to sit/stand 75
The comfort of the seating area 80
The ease of being able to get on and off 87
Your personal security on board 82
The cleanliness of the inside 92
The cleanliness of the outside 89
The availability of staff 43
How well train company deals with delays 26