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Important Alert

ASLEF strike update

ASLEF have announced the suspension of industrial action so the full timetable on Southern and Gatwick Express train services will be restored from Tuesday 24 January. Until then, Gatwick Express train services will operate to a reduced half-hourly frequency and will run between London Victoria and Gatwick Airport only.

RMT strike action is planned to take place on Monday 23 January. Please visit the Southern website for the latest information.

To allow Network Rail to carry out essential engineering work, a number of late night/early morning services will not run. Check our timetable for full details.

Please plan your journey before travel nationalrail.co.uk

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National Rail Passenger Survey results

Our NRPS results for Autumn 2015 for Gatwick Express are below:

Indicators Score %
Overall satisfaction with your journey 80
Overall satisfaction with the station 72
Ticket buying facilities 58
Provision of information about train times/platforms 73
The upkeep/repair of the station buildings/platforms 56
Cleanliness 60
The facilities and services 57
The attitudes and helpfulness of the staff 71
Connections with other forms of public transport 82
Facilities for car parking 39
Overall environment 59
Your personal security whilst using the station 71
The availability of staff 59
The provision of shelter facilities 62
Availability of seating 33
How request to station staff was handled 83
The choice of shops/eating/drinking facilities available 63
Overall satisfaction with the train 81
The frequency of the trains on that route 89
Punctuality/reliability (i.e. the train arriving/departing on time) 82
The length of time the journey was scheduled to take (speed) 84
Connections with other train services 85
The value for money of the price of your ticket 37
Upkeep and repair of the train 76
The provision of information during the journey 64
The helpfulness and attitude of staff on train 55
The space for luggage 51
The toilet facilities 54
Sufficient room for all passengers to sit/stand 73
The comfort of the seating area 79
The ease of being able to get on and off 69
Your personal security on board 81
The cleanliness of the inside 81
The cleanliness of the outside 75
The availability of staff 27
How well train company deals with delays 20