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Service Updates

SUSPENDED - Industrial action affecting National Rail services on Monday 25 and Tuesday 26 May

The RMT and TSSA Trades Unions have announced that they are suspending the industrial action planned for Bank Holiday Monday 25 May and Tuesday 26 May.

Contingency plans to deal with the planed industrial action on the 25th and 26th had already been partly implemented, but train operators have worked closely with Network Rail to re-instate services. Customers should continue to check with National Rail Enquiries or the relevant train company before travelling.

We had previously published special ticketing arrangements for those customers affected by the planned industrial action. Information on how those arrangements will now be applied has been summarised below:

? Customers who have already requested a refund, as they had decided not to travel as a result of the previously planned industrial action, will have their refund processed without the normal administration fee being charged.

? Customers who have already requested a refund as a result of the previously planned industrial action, but now wish to travel, will have their refund processed without the normal administration fee being charged, and then be sold a new ticket for the journey they now wish to make.

? Customers with tickets valid for travel on Monday 25 May or Tuesday 26 May, who had already changed their travel plans to travel on Sunday 24 May or Wednesday 27 May will be allowed to continue to travel on these days, but are strongly encouraged to consider changing their travel back to Monday 25 May or Tuesday 26, as previously booked, if at all possible. This will help avoid overcrowding on the 24 and 27 May.

? As a reminder, if you had an Anytime, Off-Peak or Super Off-Peak ticket valid for travel on either Monday 25 or Tuesday, 26 May you were allowed to use your ticket for travel on Sunday 24 May or Wednesday 27 May, subject to any travel restrictions that would normally apply to your ticket on those days.

? If you had an Advance ticket for travel on Monday 25 or Tuesday 26 May, you were allowed to travel on either Sunday 24 May or Wednesday 27 May. However, if you decided to travel on either of these two, alternative days, you had to use the same train service that you would have used on the 25 or 26 May, or the services immediately before or after that service.

Major improvement works are scheduled during the Spring Bank Holiday, further details can be found here. To see all other engineering works taking place, please go to our engineering works page.

To get the latest rail travel and other information, go to www.nationalrail.co.uk, download the NRE app, follow us on Twitter @nationalrailenq or using the hashtag #IndustrialAction, or speak to your train operator.

 


Improvement works

From time to time, often at weekends or public holidays, Gatwick Express has to make alterations to train services, usually for planned Improvement works.

Buses replace overnight Gatwick Express services until 06:00 on Sunday 31 May

Overnight engineering work is taking place affecting Gatwick Express services until approximately 06:00.

Until 06:00, buses will replace overnight Gatwick Express services. From 06:00, a full Gatwick Express service will operate.

Planning your Journey

These changes are not currently shown in the National Rail Enquiries Journey Planner, please check back nearer to the time of travel

Amended Gatwick Express service until approximately 06:00 on Sunday 14 June

Engineering work is taking place between Clapham Junction and Streatham Common with all lines closed.

Journey times will be extended by up to 10 minutes until approximately 06:00, after 06:00 a normal Sunday serviceruns.

Planning Your Journey

For full details of these changes and the impact on your journey, please use the National Rail Enquiries Journey Planner

Buses replace Gatwick Express services until approximately 06:00 on Sunday 28 June

Engineering work is taking place between Purley and Redhill with various line closures.

Buses replace Gatwick Express services until approximately 06:00.

Planning your Journey

For full details of these changes and the impact on your journey, please use the National Rail Enquiries Journey Planner

Reduced Gatwick Express service until approximately 08:30 on Sunday 5 July

Engineering work is taking place affecting Gatwick Express services until approximately 08:30.

Ahalf hourly Gatwick Express service will operate as follows:

London Victoria to Gatwick Airport trains will departat00 and30 minutes past each hour.

Gatwick Airport to London Victoria trains will depart at20 and50 minutes past each hour.

From 08:30 Gatwick Express will operate a normal service.

Planning your Journey

For full details of these changes and the impact on your journey, please use the National Rail Enquiries Journey Planner

Reduced Gatwick Express service on Sunday 19 July

Engineering work is taking place affecting Gatwick Express services.

A half hourly Gatwick Express service will operate as follows: 

London Victoria to Gatwick Airport trains will depart at 00 and 30 minutes past each hour.

Gatwick Airport to London Victoria trains will depart at 20 and 50 minutes past each hour.

Passengers are advised that departure times may vary for early morning / late night services.

Planning your Journey

For full details of these changes and the impact on your journey, please use the National Rail Enquiries Journey Planner

Amended South West Trains services from Monday 27 to Friday 31 July

Engineering work is taking place over some parts of the South West Trains network with the following trains amended:

Monday to Thursday

23:45 London Waterloo to Portsmouth & Southsea is replaced by a bus between Havant and Portsmouth & Southsea.

Tuesday to Friday

00:42 London Waterloo to Strawberry Hill is diverted via Richmond. A bus will run between London Waterloo and Strawberry Hill via Wimbledon calling at all stations.

01:05 London Waterloo to Southampton will not stop at Wimbledon or Surbiton. A bus will run between London Waterloo and Surbiton calling at all stations.

04:25 Guildford to London Waterloo will not stop at Surbiton and Wimbledon. A bus will run between Guildford and Clapham Junction calling at all stations.

04:40 Havant to Portsmouth Harbour is replaced by a bus throughout.

Planning your journey

For full details of these changes and the impact on your journey, please use the National Rail Enquiries Journey Planner 

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