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Sustainability reports

We’re committed to operating our train services with a focus on customers, society and our people. Our sustainability reports show how we’re doing that and outline our plans for the future.


To keep the communities we serve up-to-date with our progress, we publish a sustainability report every year. Our reports reflect areas of the UN sustainability development goals most relevant to our operations, such as the environment, safety, work with our colleagues, customers and communitiesa

Highlights from the report include:

  • New recruitment initiatives have improved the diversity of new recruits
  • Frontline staff completed over 36,000 days of operational training
  • The Zero Harm app is helping embed a strong safety culture
  • 385 colleagues were recognised for live saving actions
  • Our Go-Learn partnership with Southeast Community Rail Partnership helped 1,800 children learn about how to use rail services safely and confidently
  • Nine local partners restored 546 abandoned bikes
  • We invested £600,000 to improve stations’ accessibility, on top of the Department for Transport’s Access for All programme
  • We installed 1,000 new cycle spaces and at 37 stations we installed 179 electric vehicle charging points
  • Inspired by insights from our sustainability forum, we expect to generate 4GW of green energy over 20 years from 526 solar panels on the roof of Streatham Hill depot
  • Total carbon emissions from scope 1 and 2 sources reduced by 11% compared to the 2020/21

Download the full 2022 Sustainability report

Sustainability at our parent company

Our parent company – Go-Ahead Group – also publishes an annual sustainability report. To read more about their approach to corporate responsibility, visit their performance and reports page.