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Important Alert

Sunday, 14 February

Due to planned engineering work Gatwick Express train services will not operate on Sunday.

For a summary of planned works please check here alternatively for detailed journey information check with nationalrail.co.uk.

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Book your tickets

How many tickets?

You may not have more than 9 passengers in total

You may not have more than 9 railcards

Delay Repay compensation form

Please use the form below to claim compensation for your journey.

Please ensure that you have scanned in your tickets before using this form and that your scanned images are no more than 1Mb each.

All fields marked * are mandatory.

Delay repay online form

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Claim Details - Claim 1

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* £ :
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Scheduled departure time:*  : 
Scheduled arrival time:  : 
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Upload a scanned copy of your ticket here:*


Add another claim

Please note that you can only upload one image per single claim, so you will need to scan the tickets onto a single page and upload as one image or add another claim by using the link above.

We no longer offer cheques or e-Vouchers, however National Rail Vouchers may be exchanged for cash at any Gatwick Express or Southern Railway ticket office.

The information provided will be in accordance with our Privacy Policy and will include keeping you informed about special offers and service updates. Please view our Privacy Policy for more information.

Please note all claims are validated against our train running information records. Claims must be made within 28 days of the delay.

Please tick this box to confirm you are making this claim on your own behalf and that you have made the journey you are claiming for.