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Important Alert

Hot weather - always carry water with you

Travelling during hot weather

  • Always take a bottle of water with you - avoid dehydration
  • If you feel unwell, don't get on the train - seek help from a member of staff at the station or use the station Help Point
  • If you feel unwell while on the train - get off at the next stop and use the station Help Point

Sometimes, we have to alter our services during very hot weather. This can mean a change to service provision and/or speed restrictions put in place to minimise stressing the rails. Click here to find out more.

Traincrew shortages

Due to a staff shortage the following Gatwick Express services will be subject to cancellation this afternoon;

from Gatwick 16:20, 18:35 and 20:20

from London Victoria 15:29, 17:44 and 19:29 

We are sorry for the inconvenience this will cause you on your journey today, as an alternative to the above train services you may use your Gatwick Express tickets on alternative Southern train services between London and Gatwick Airport.


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Delay Repay compensation form

Please use the form below to claim compensation for your journey.

Please ensure that you have scanned in your tickets before using this form and that your scanned images are no more than 1Mb each.

All fields marked * are mandatory.

Delay repay online form


Claim Details - Claim 1

* £ :
Scheduled departure time:*  : 
Scheduled arrival time:  : 
Upload a scanned copy of your ticket here:*

Add another claim

Please note that you can only upload one image per single claim, so you will need to scan the tickets onto a single page and upload as one image or add another claim by using the link above.

Please select how you would like to receive your compensation:

We no longer offer cheques, however our new National Rail Vouchers may be exchanged for cash at any Gatwick Express ticket office.

* Register with Gatwick Express to receive your e-Voucher online. If you have not registered online with Gatwick Express we will send you National Rail Vouchers.

The information provided will be in accordance with our Privacy Policy and will include keeping you informed about special offers and service updates. Please view our Privacy Policy for more information.

Please note all claims are validated against our train running information records. Claims must be made within 28 days of the delay.