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Amended Gatwick Express service on Sunday 30 August

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First class de-classification / non-availability

Please use the form below to claim compensation for your journey.

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First class de-classification / non-availability form

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Claim Details

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Scheduled departure time:*  : 
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Upload a scanned copy of your ticket here:*
I confirm that the train I was travelling on was de-classified by the train crew
I confirm that no first class accommodation was available

If you are an Oyster Season ticket holder you must accompany your claim with a receipt showing the date of purchase, the price you paid and the zones covered by your Oyster card.



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Please note all claims are validated against our train running information records. Claims must be made within 28 days of your journey