Buying online
Got a question about buying tickets online on the Gatwick Express website? Find the answers here.
What is an eTicket?
When will I receive my eTicket?
What if my eTicket hasn't arrived after 24 hours?
Can I get a refund for my ticket?
Can I have my tickets delivered to a different address?
Can I print receipts using the new way to buy tickets?
Can I purchase a Child flat fare online?
Can I use a UK credit card that's registered to a non UK address to buy tickets online?
Can someone else collect my tickets from the station?
Can tickets purchased through this website be sent to an overseas address?
Do you use cookies?
Does a ticket including 'London zones 1-6' allow me to travel on any mode of transport within the relevant zone?
How can I unsubscribe?
I have not received my booking confirmation by email, what should I do?
I want to book for a group. Who do I contact and are there any discounts?
Is it possible to purchase a ticket for someone else?
What if I select the wrong station to collect my tickets? How do I collect my tickets?
What is an eVoucher?
What should I do if I have not received my tickets?
What ways can I pay for tickets online?
Which debit / credit cards can be used to purchase tickets on this website?
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