Your questions about our money back guarantee answered here…
This offer is valid for Anytime, Off-Peak Day, Off-Peak, and Super Off-Peak Day tickets nationwide when purchased online at thameslinkrailway.com, including Child tickets and discounted Railcard tickets. All other tickets including Daysave, Downlander, and Season Tickets, Thameslink Advance, and non-Thameslink Advance tickets are excluded from this offer.
Money Back Guarantee does not apply to any tickets purchased on the key smartcard.
This decision has been made to ensure consistency with other Train Operating Companies in terms of the restrictions that apply to Advance tickets.
Advance tickets will still be refundable if the train you intended to use is cancelled, delayed or your reservation will not be honoured and you decide not to travel as a result.