Money back guarantee
Your questions about our money back guarantee answered here…
How do I apply for a refund under the Money Back Guarantee?
How long after booking do I have to apply for a refund?
How long will it take to refund the cost of my ticket?
How many tickets can I buy during the promotional period?
How many times can I apply for a refund under the Money Back Guarantee?
What happens if I collect my tickets from a machine in the station?
What happens if I do collect my tickets from a machine at the station and still want a refund?
What routes or journeys does Money Back Guarantee apply to?
What tickets does Money Back Guarantee apply to?
This offer is valid for Anytime, Off-Peak Day, Off-Peak, and Super Off-Peak Day tickets nationwide when purchased online at thameslinkrailway.com, including Child tickets and discounted Railcard tickets. All other tickets including Daysave, Downlander, and Season Tickets, Thameslink Advance, and non-Thameslink Advance tickets are excluded from this offer.
Money Back Guarantee does not apply to any tickets purchased on the key smartcard.
Why are Advance tickets no longer refundable under Money Back Guarantee?
This decision has been made to ensure consistency with other Train Operating Companies in terms of the restrictions that apply to Advance tickets.
Advance tickets will still be refundable if the train you intended to use is cancelled, delayed or your reservation will not be honoured and you decide not to travel as a result.