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Penalty fares

Your questions about penalty fares and revenue protection on Gatwick Express answered here…

Yes. You can appeal against a penalty fare in writing or online within 21 days starting the day after the issue date.

Written appeals should be sent to the address shown on the notice you were given.

You can also make your appeal online at

Penalty Services is an independent organisation. They will consider your appeal based on the facts of the case and rule on whether to uphold or cancel the penalty fare.

If you've bought a ticket using a Railcard discount and do not have the card, you may be given a penalty fare. Your ticket is not valid without the Railcard.

Yes. Our revenue inspectors travel around our network and can issue penalty fares to passengers who do not hold valid tickets. This includes anyone in first class with a standard class ticket.

No, you must have a valid ticket or permit to travel before you start your journey.

We have to make sure you are able to buy your ticket at the station (either at the ticket office or from a vending machine) or buy a permit to travel in a reasonable time. However, it is your responsibility to leave enough time to use these facilities to buy your ticket.

If you get on a train without a ticket or permit you may have to pay a penalty fare.

You should pay the penalty fare when it's issued. You can pay the inspector or the ticket office at your destination with cash, Visa, MasterCard, American Express, Maestro or Delta cards. We don't accept Solo or Electron cards.

If you don't have the full amount, then you will be allowed to make a part payment of at least the single fare for your journey. You then have 21 days to pay the balance by;

  • Sending a cheque or postal order to the payment address on the notice (with the notice included).
  • Paying online at
Please do not send cash through the post.

Yes, you must have a valid ticket or permit to travel before you start your journey.

Most stations have ticket vending machines, but if one isn't available you should buy a permit to travel from the permits machine.

If you lose or forget your Season ticket/photocard you must buy a replacement ticket for your journey. Keep the tickets because you can claim a full refund at the ticket office where you purchased your Season ticket. Only two refund applications will be considered in a 12 month period and you may be charged an administration fee.

If you find that you don’t have your season ticket once you're on the train you’ll be asked to give your details and to pay the standard single fare for your journey (which will be refunded on production of your valid Season ticket) If you have no money then you will be given a 'nil paid' penalty fare.

You must then send a copy of your valid Season ticket to the address shown on the penalty fare. If you don't do this within 21 days you will be asked to pay the full amount (which will be twice the standard day single or £20, whichever is the greater) for the journey undertaken.

Firstly you will receive a reminder letter advising you of the money that you owe us.

If you travel on the railway intending not to pay the fare, then you may be prosecuted under criminal law. The current maximum penalty upon conviction is £1000 fine and/or 3 months imprisonment.

You are required by law to provide your full name and address to the inspector even if you pay the penalty fare in full. They can check these details and will know if the details you give are not correct.

You must have a valid ticket (or permit to travel) for your journey. If you travel on a train without a ticket, you will be liable to pay the full single fare or full return fare or, if appropriate, a penalty fare for your journey.

Find out more about penalty fares

You must have a valid ticket (or permit to travel) for your journey. If your station ticket office is closed and there is no ticket vending machine available, you should buy a permit to travel.

If your station only has one ticket vending machine, there may also be a Permit to Travel machine. This is normally found near the station entrance / exit or beside the vending machine. Permits are not a ticket but they allow you to start your journey. It is valid for 2 hours, during which time you should pay any difference in fare as soon as possible.

Put in the maximum amount of coins that you have to the cost of your fare. If you pay more than necessary the difference will be refunded when you exchange the permit for a ticket.

If you have neither a valid ticket nor a permit to travel then you may have to pay a penalty fare.

If you were issued with a penalty fare of more than £20 between 1st April 2018 and 31st July 2019 and have proof of the penalty fare issued, please contact us at

The penalty fares were issued for the correct reason - to passengers travelling without a valid ticket - but a small proportion of passengers issued with a penalty fare of more than £20 over this period may have been overcharged.

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