Trains and train service
Got a question about trains and our train service at Gatwick Express? Find the answers here...
Are your trains accessible for people with disabilities?
Can I sit in first class if there are no seats in standard?
Can I take my bike on your trains?
Can I take my pet on your trains?
Can I travel on the train with my wheelchair or mobility scooter?
Can pregnant Season tickets holders get a seat?
Do all of your trains have First Class?
I have a First Class ticket and my train was 'declassified'. Do I get a refund?
I have a First Class ticket but there's no seats left
What information do you give on trains?
What items can I take on your trains?
What should I do if I feel unwell on a train?
What staff do you have on your trains?
What train information is available at stations?
Where do you operate?
Why is my train overcrowded?
Where can I find wheelchair space on your trains?
I need to take my cycle on the train, as I use it to continue my journey at the other end. Can you make an exception?
If I use a station shelter with CCTV, is Gatwick Express responsible for my cycle?
My question isn't here...
If you can't find the answer to your question then use our online form