First Class claim form

If you experienced any issues with the First Class accommodation, you may be eligible to claim.

Please use the form below to claim compensation for your journey.

Please ensure that you have scanned in your tickets before using this form and that your scanned images are no more than 1Mb each.

Your details

Title

First name

Last name

Phone

Mobile

Address line 1

Address line 2

Town

County

Postcode

Country

Ticket type

The Key Smartcard users only - last 8 digits of The Key Smartcard number

Cost of ticket

Date of journey

Day

Month

Year

Departure time

Hour

Minute

Departure station

Destination station

Upload a scanned copy of your ticket here (not applicable for The Key Smartcard)

Reason for claim

Please note all claims are validated against our train running information records. Claims must be made within 28 days of your journey

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