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Meet the Manager

Questions, complaints or concerns about our services? Join us for our next Meet the Manager session for your chance to speak directly to the senior managers and directors in charge of the Gatwick Express network

Please note: All Meet the Manager events are currently cancelled until further notice, following the most recent government advice on the Coronavirus.

Your chance to speak to our senior management team

Our core Meet the Manager sessions take place at London stations during the morning peak from 07:30 to 09:30 unless stated otherwise. In response to customer requests, we have also added some evening peak sessions which will take place from 16:30 to 18:30.

Upcoming sessions

Our next Meet the Manager session will be:


  • London Victoria station on Thursday 21 May from 07:30 - 09:30 - CANCELLED
  • London Victoria station on Thursday 10 September from 16:30 - 18:30 - CANCELLED

We will also be holding some dedicated drop-in sessions to speak to our team about the Gatwick Airport station upgrade this year. If you have any questions for the project and local management team, you can find out more information here.

Recent feedback

Thank you to everyone who took the time to talk with our team at the last session.

A summary of the topics discussed can be found below:

Our Retail team were in attendance to introduce our new look Key Smartcard and answer any customer questions on the product.

Further information on the Key Smartcard can be found here.

Major improvement works are taking place in the West Coastway and Lewes areas in October and November.

The Barnham to Havant improvement work (West Coastway) is an initial nine day closure, Saturday 26 October to Sunday 3 November, plus several weekends. Further information is available at

The Lewes area improvement works will take place from Thursday 28 November to Sunday 1 December. Further information is available at

One Team Victoria representatives were on hand to talk about how staff at the station from Network Rail, Southern, SouthEastern and Gatwick Express are working together the provide a seamless customer experience at the station. Look out for the purple uniforms being worn by everyone at the station.

New ticket machines are due on the Kent side concourse soon, as well as 2 new Info Pods which we hope will be in situ by the end of the year. This will enable Team Victoria to provide better information to our customers by having improved technology in the pods.