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Meet the Manager

Questions, complaints or concerns about our services? Join us for our next Meet the Manager session for your chance to speak directly to the senior managers and directors in charge of the Gatwick Express network

Your chance to speak to our senior management team

Our Meet the Manager sessions take place during the morning peak from 07:30 to 09:30. We’ve found this is the time when passengers are most likely to be able to stop and talk.

Upcoming sessions

Our next Meet the Manager session will be:

2019

  • London Victoria station on Thursday 20 June from 07:30 - 09:30
  • London Victoria station on Thursday 10 October from 07:30 - 09:30

Recent feedback

Thank you to everyone who took the time to talk with our team at the last session.

A summary of the topics discussed can be found below:

Performance

Aside from a few isolated route performance issues highlighted by customers, all of which have been taken forward to the appropriate people, many attendees were kind enough to praise recent performance levels, particularly since the launch of our Winter timetable in December.

As with all timetable changes, a route by route review of performance is being undertaken with a view to addressing any consistent time losses, cancellations, infrastructure issues etc.

Brighton Main Line Blockade

Members of the Brighton Main Line Blockade team were on hand to discuss this major infrastructure project from Saturday 16 to Sunday 24 February 2019, and over several weekends from now until May 2019, Network Rail will continue carrying out a major project to improve reliability and punctuality on the Brighton Main Line.

For more information on the project, including travel advice during this period, please visit www.BrightonMainLine.co.uk.

Victoria Station news

Network Rail are undertaking a major redesign and refurbishment of the London Victoria station toilets.

  • The toilets on the Southern/Gatwick Express side of the station (beside Wasabi) closed on 24 Dec ‘18 until Apr ‘19
  • The toilets on the Southeastern side of the station (beside platform 2) will close from Feb ‘19 until April ‘19

Other news

  • All Ticket Vending Machines are now able to sell Anywhere to Anywhere tickets and tickets for future travel
  • Planned engineering works Sunday 3rd February between Victoria and Clapham Junction. No Southern or Gatwick Express trains running from Victoria, rail replacement bus service in operation. Customers are advised to use Southern/Thameslink services from London Bridge/Blackfriars