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Meet the Manager

Questions, complaints or concerns about our services? Join us for our next Meet the Manager session for your chance to speak directly to the senior managers and directors in charge of the Gatwick Express network

Your chance to speak to our senior management team

Our core Meet the Manager sessions take place at London stations during the morning peak from 07:30 to 09:30 unless stated otherwise. In response to customer requests, we have also added some evening peak sessions which will take place from 16:30 to 18:30.

Upcoming sessions

Our next Meet the Manager session will be:

2019

  • London Victoria station on Thursday 10 October from 07:30 - 09:30

Recent feedback

Thank you to everyone who took the time to talk with our team at the last session.

A summary of the topics discussed can be found below:

Key Smartcard

We had a lot of conversations about smart card availability and functionality from passengers across the network.

Information on the Key Smartcard is available on the Southern website Key Smartcard pages, including details of the benefits and a comprehensive set of frequently asked questions.

Victoria station update

The newly refurbished toilets are now OPEN!

After 7 years of work, in collaboration with London Underground we finally re-opened the front of the station. The station now has a fully operational bus station, a new taxi rank and two new entrances to the underground.