Beckenham Hill

Address

Beckenham Hill station
Beckenham Hill Road
Beckenham Hill
SE6 3RE

Ticket office

Monday to Friday: 5:40 AM to 12:20 PM
Saturday: Unavailable
Sunday: Unavailable

General information

Station Operator:
TL
Station Code:
BEC
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
Yes
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Travelcard:
Zone 4
Oyster Comments:
<p>Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.</p>
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Help Points:
Yes

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
No
Telephones (Cards & Coins):
No
Toilets:
No
Waiting Room:
No
Waiting Room Note:

There is a heated waiting area on platform 1.

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
14
Type:
Stands
Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.

Taxi Rank:
Yes
Taxi Rank Note:

NO

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format can be found here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

This is a Category B2 station: Step-free access to both platforms via separate entrances. Long step-free route between platforms via the street. (greater than 400m, above 1:10 gradient).

The Assistance Meeting Point is the ticket office

Accessible Taxis:
Yes
Accessible Taxis Note:

No

Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:

At the front of the station but be aware this area is mainly loose gravel.

Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:40 AM to 12:20 PM
Saturday Unavailable
Sunday Unavailable
Staff Help Available Note:

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.

Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

  • pressing the 'emergency & assisted travel' Help Point button

  • calling us on the freephone number 0808 168 1238

  • texting us on 07970 511077

We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

Assisted Travel:

See below for times when this station is staffed. Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

When the station is unstaffed, you can arrange assistance on arrival by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our freephone number: 0808 168 1238

  • Texting us on 07970 511077

We will then arrange for our Mobile Assistance Team assist you boarding the train.

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

The information in this document was generated 6/2/2023 2:36:31 PM