Birmingham Moor Street

Address

Birmingham Moor Street station
Queensway
Birmingham
B4 7UL

Ticket office

Monday to Friday: 5:40 AM to 12:10 AM
Saturday: 5:55 AM to 11:55 PM
Sunday: 8:40 AM to 12:10 AM

Station details

Alerts

The lifts are out of order between Platform 2 and the overbridge at Birmingham Moor Street station.

Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station 

General information

Station Operator: CH
Station Code: BMO
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Ticket Office Note:

Next to main ticket office.

Passenger services

Lost Property Contact Available: No
Phone number: 03456 005 165
Website: Go to website
Ticket Gate: Yes
Customer Services:

We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.

Customer Help Points: Yes

Station facilities

ATM Machine: Yes
ATM Machine Note: Located within a retail outlet on the station
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note: Newsagent, Flower stall
Station Buffet: Yes
Station Buffet Note: Café, Buffet, Coffee kiosk
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note:

Between Platforms 2 and 3

The toilets are open during the hours that trains are running.

Waiting Room: No
Waiting Room Note:

Waiting rooms are located on Platform 1 and between platforms 3 & 4.

Bench-style seating is available in both waiting rooms and on the platforms.

The waiting rooms are heated.

The waiting rooms are open during the hours that trains are running.

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 28
Type: Wheel Racks
Location: Between Platforms 2 and 3 at the south end of the station.
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

This station is not usually served by rail replacement buses, due to difficult road access.
Replacement buses stop at Birmingham Snow Hill station.

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Step Free Access Category B1. B1 = Step free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

Accessible Taxis: No
Accessible Taxis Note:

If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.


Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Impaired Mobility Set Down Note:

Due to a change in road layout at the front of the station, there is no set-down or pick up points for passengers

Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:40 AM to 12:10 AM
Saturday 5:55 AM to 11:55 PM
Sunday 8:50 AM to 12:10 AM
Staff Help Available Note:

Passenger Assistance meeting points:

For platforms 2-4: in front of the booking office on the main concourse.

For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.

Staff are available at this station during train running hours

Turn up and go assistance is available from this station

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 06/07/2022 23:14:46