Burgess Hill

Address

Burgess Hill station
Station Road
Burgess Hill
RH15 9DG

Ticket office

Monday to Friday: 6:10 AM to 7:35 PM
Saturday: 6:40 AM to 8:05 PM
Sunday: 9:00 AM to 4:35 PM

General information

Station Operator:
SN
Station Code:
BUG
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southern

Passenger services

Lost Property Contact Available:
Yes
Website:
Go to website
Ticket Gate:
No
Customer Help Points:
Yes
Customer Help Points Note:

Ticket office and platforms 1 and 2.

Station facilities

ATM Machine:
Yes
ATM Machine Note:

Located by the ticket office

Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Shops Note:

There is a newsagent located next to the ticket office, on the bridge

Station Buffet:
Yes
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Waiting Room:
No
Waiting Room Note:

A heated waiting area is available on platform 2

Car parking

Car parking:
Yes

Station Car Park

Operator:
APCOA Parking UK
Spaces:
141
Annual Charge:
£662.10
Daily Charge:
£4.20
Monthly Charge:
£67.00
Three Monthly Charge:
£184.20
Weekly Charge:
£18.90
Car Parking Contact Available:
No
Phone number:
01895 262122
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
No
Spaces:
64
Type:
Stands
Location:

Station front

Cycle Storage CCTV:
Yes

Other transport

Taxi Rank:
Yes
Taxi Rank Note:

YES

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here.

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

This is a Category B1 station: Step-free access to both platforms via separate entrances. Step-free route between platforms via the street, steep in places (approx. 300 metres and gradient shallower than 1:10).

Assistance Meeting Point is the Ticket Office.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:

Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up in both car parks

Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:14 AM to 1:15 AM
Saturday 5:14 AM to 1:15 AM
Sunday 5:50 AM to 1:10 AM
Staff Help Available Note:

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.

Assisted Travel:

See below for times when this station is staffed.

Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance on arrival by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our freephone number: 0800 138 1016

  • Texting us on 07970 511077

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

The information in this document was generated 5/30/2023 9:04:26 AM