Berwick-upon-Tweed

Address

Berwick-upon-Tweed station
Railway Street
Berwick-upon-Tweed
TD15 1NF

Ticket office

Monday to Friday: 7:00 AM to 2:00 PM
Saturday: 8:00 AM to 3:00 PM
Sunday: 9:15 AM to 3:00 PM

General information

Station Operator: GR
Station Code: BWK
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: TransPennine Express
Ticket Office Note:

Outside the travel centre entrance.

Passenger services

Lost Property Contact Available: No
Phone number: 01302 362175
Website: Go to website
Ticket Gate: No
Customer Services:

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Customer Help Points: No

Station facilities

ATM Machine: Yes
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: No
Station Buffet: Yes
Station Buffet Note: Costa coffee available as well as vending machine on the main concourse
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note: The toilets are located in the Main Entrance Hall and on both platforms. The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a RADAR key; a RADAR key is available from the Ticket Office upon request. Toilet opening hours are at all times that the station is open.
Waiting Room: Yes
Waiting Room Note:

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Car parking

Car parking: Yes

Council Car Park

Operator: Northumberland County Council
Spaces: 124
Daily Charge: £3.50
Car Parking Contact Available: No
Website: Go to website
Note:

Max length of stay is 72 hours

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 8
Type: Stands
Location:

Within car park

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Rail Replacement Coaches leave from the front of the station.

Taxi Rank: Yes
Taxi Rank Note:

Berwick is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators are A1 Cabs 01289 308524, Fifes 01289 307188 or Berwick 01289 307771

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note:

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window.

Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note: The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a radar key; a radar key is available from the Ticket Office upon request.
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955

Lift available from station forecourt to platforms 1 & 2.

RNIB Map for all located just to the left of the station entry doors.

Accessible Taxis: No
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:00 AM to 10:45 PM
Saturday 6:00 AM to 10:45 PM
Sunday 9:00 AM to 10:45 PM
Staff Help Available Note: When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 06/07/2022 04:50:24