Colchester Town

Address

Colchester Town station
St. Botolphs Circus
Colchester
CO2 7EF

Ticket office

Monday to Friday: 6:10 AM to 8:15 PM
Saturday: 7:00 AM to 6:45 PM
Sunday: Unavailable

General information

Station Operator: LE
Station Code: CET
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: Yes
Station Buffet Note: Coffee kiosk andĀ self service vendingĀ machine
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: Toilets are located alongside the ticket office and only open when the station is staffed.
Waiting Room: No

Car parking

Car parking: Yes

There is a Council managed car park behind the station

Operator: Local Council
Spaces: 0
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 24
Type: Stands
Location:

Within station, forecourt and on platform

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Town Railway Station Bus Stops (stop B) for planned rail replacement only.

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Colchester Town Station is around 5 minutes walk from Colchester Bus Station

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Single platform station. This station has step free access to the platform.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:10 AM to 8:15 PM
Saturday 7:00 AM to 6:45 PM
Sunday Unavailable
Staff Help Available Note:

Assistance at this station is provided by a staff member during ticket office opening hours. Train guards also operate on this route and can provide assistance outside of these hours. Booking is recommended.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 03/07/2022 23:52:31