Cheltenham Spa

Address

Cheltenham Spa station
Queens Road
Cheltenham
GL51 8NP

Ticket office

Monday to Friday: 5:45 AM to 8:15 PM
Saturday: 5:45 AM to 7:15 PM
Sunday: 9:00 AM to 8:15 PM

General information

Station Operator: GW
Station Code: CNM
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Great Western Railway
Ticket Office Note: In ticket hall and on Bristol bound platform

Passenger services

Lost Property Contact Available: Yes
Website: Go to website
Ticket Gate: Yes
Customer Services:

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Customer Help Points: Yes

Station facilities

ATM Machine: No
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: Yes
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
Waiting Room: No

Car parking

Car parking: Yes

Station Car Park

Operator: APCOA Parking (UK) Limited
Spaces: 178
Annual Charge: £670.00
Daily Charge: £4.80
Monthly Charge: £85.00
Three Monthly Charge: £230.00
Weekly Charge: £24.00
Car Parking Contact Available: No
Phone number: 0345 165 2030
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 134
Type: Stands
Location: Platform 1 and car park
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services: Front of the station
Taxi Rank: Yes
Taxi Rank Note:

Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Public Telephones Note: Public telephones are not accessible
Accessible Toilets: Yes
Accessible Toilets Note: The radar key is available from station staff.
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note: Step free Category B2 station - step free access available to both platforms via steep ramps to each platform.
Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are available

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.

Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Sunday 5:00 AM to 1:00 AM
Staff Help Available Note: Meeting point: Customer assist office.
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 30/06/2022 20:26:11