Durham

Address

Durham station
North Road
Durham
DH1 4RB

Ticket office

Monday: 6:00 AM to 7:30 PM
Tuesday: 6:00 AM to 7:30 PM
Wednesday: 6:00 AM to 7:30 PM
Thursday: 6:00 AM to 7:30 PM
Friday: 6:00 AM to 8:00 PM
Saturday: 6:00 AM to 7:00 PM
Sunday: 8:00 AM to 8:00 PM

Station details

Alerts

Work is being carried out at Aykley Heads car park at Durham station and as a result there will be fewer parking spaces until Summer 2020. When completed, this will add an additional 135 parking spaces for Durham station.

General information

Station Operator: GR
Station Code: DHM
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: TransPennine Express
Ticket Office Note:

Four machines on Southbound platform and two Cash/Card machines on Northbound platform.

Passenger services

Lost Property Contact Available: No
Phone number: 01302 362175
Website: Go to website
Ticket Gate: Yes
Customer Services:

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

Customer Help Points: Yes

Station facilities

ATM Machine: Yes
Baby Change: Yes
Seated Area: Yes
Shops: No
Station Buffet: Yes
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms.
Waiting Room: No
Waiting Room Note:

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room Platform 1 opening hours

Monday to Saturday - 04:00 - 22:00

Sunday 08:00 - 22:00

Platform 2 opening hours

Monday to Saturday 05:30 - 20:00

Sunday 09:00 - 20:00

Car parking

Car parking: Yes
Name: Station Car Park
Operator: London North Eastern Railway
Spaces: 358
Annual Charge: £1665.00
Daily Charge: £14.50
Monthly Charge: £225.00
Off Peak Charge: £5.00
Per Hour Charge: £2.50
Three Monthly Charge: £575.00
Weekly Charge: £63.00
Car Parking Contact Available: No
Website: Go to website
Note:

For a map of how to get to the car park, please click here.

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 58
Type: Stands
Location:

North end of Platforms 1 and 2

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Pick Up / Drop Off in the station car park.

Taxi Rank: Yes
Taxi Rank Note:

Durham is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. To book a taxi in advance call 0191 371 2727.

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable formatĀ here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note:

DDA compliant counter is available during Travel Centre opening times

Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note: The National key toilets are located on both platforms; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on both platforms.
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Interchange between the platforms is via a subway. Lift access available to the subway from both platforms. Durham has two RNIB 'Maps for All' - one is located on the southbound side inside the portico as you approach the Travel Centre. The second is located on the northbound side to the left of the waiting room entrance doors beside the taxi rank.

Accessible Taxis: No
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 24 hours
Saturday 24 hours
Sunday 7:00 AM to 11:59 PM

The information in this document was generated 28/09/2021 14:26:46