East Croydon

Address

East Croydon station
Station Approach
Croydon
CR0 1LF

Ticket office

Monday to Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours

Station details

Alerts

The lifts are out of order between Platforms 5/6 and the station overbridge until further notice at East Croydon station.

This affects Southern and Thameslink services towards Caterham, Purley, Reigate, Redhill and Tattenham Corner. Alternative step free access is available via the platform ramp. Please speak to station staff for further assistance.

General information

Station Operator:
SN
Station Code:
ECR
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
Yes
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Travelcard:
Zone 5
Oyster Comments:
<p>Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.</p>
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southern

Passenger services

Lost Property Contact Available:
Yes
Website:
Go to website
Ticket Gate:
Yes
Customer Help Points:
Yes
Customer Help Points Note:

The Assistance Meeting Point is the by Information Point on station concourse.

Station facilities

ATM Machine:
Yes
ATM Machine Note:

Located outside the front of the station.

Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Station Buffet:
Yes
Telephones (Cards & Coins):
No
Toilets:
Yes
Waiting Room:
Yes
Waiting Room Note:

There are heated waiting rooms and covered waiting areas on each platform available 24 hours a day.

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
Yes
Sheltered:
No
Spaces:
40
Type:
Stands
Location:

Located by the station entrance, opposite Platform 6.

Cycles are left at owners risk. Abandoned cycles may be removed.

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

The rail replacement bus stop location is shown on the "Rail Replacement Bus Map" below.

Taxi Rank:
Yes
Taxi Rank Note:

Yes, located by on the east side of the station entrance.

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in the “Onward Travel Information Map” within the map section below.

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

This is a Category B1 station: Step Free access to all platforms.

  • Access to all platforms via long (approx. 60 metres) steep (approx. 1:10 gradient) ramps from main entrance/concourse at all times.
  • Lift access is available to all platforms via the Lansdowne Road/Dingwall Road entrance 0600-0000.

The Assistance Meeting Point is the by Information Point on station concourse.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:

Located on the east side of the station entrance.

Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Assisted Travel:

Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

The information in this document was generated 3/1/2024 9:34:25 PM