Please allow plenty of time for making train connections at Ely due to the walking distance between platforms when using the subway.
Ticket buying & collection
Located in the main entrance hall.
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
On each platform
Nearest ATM is at Tesco which is across the car park
Newsagent on platform 1. Large Tesco supermarket next door to the main car park
Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed.
There is a waiting room on platform 1 and a waiting room on platforms 2 and 3
Station Car Park
In station car park
Replacement transport stop at station entrance
This station has step free access to all platforms via a ramped subway.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1
Details of nearest taxis are shown on station information poster
Tuesday 5:15 AM to 1:00 AM
Wednesday 5:15 AM to 1:00 AM
Thursday 5:15 AM to 1:00 AM
Friday 5:15 AM to 1:00 AM
Saturday 5:15 AM to 1:00 AM
Sunday 8:00 AM to 1:00 AM
Assistance at this station is provided by a staff member during train service hours. Booking is recommended.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 12/2/2023 6:31:16 PM