Elephant & Castle

Address

Elephant & Castle station
Elephant Road
Camberwell
SE17 1LB

Ticket office

Monday to Friday: 7:00 AM to 8:10 PM
Saturday: 6:40 AM to 8:10 PM
Sunday: 9:10 AM to 6:40 PM

General information

Station Operator:
TL
Station Code:
EPH
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
Yes
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Travelcard:
Zone 1/2
Oyster Comments:
<p>Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.</p>
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Thameslink

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Help Points:
Yes

Station facilities

ATM Machine:
Yes
ATM Machine Note:

ATM located in ticket hall

Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
Yes
Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

Platform 2

Waiting Room:
No
Waiting Room Note:

Heated waiting areas are available on platforms 2, 3 and 4

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
No
Sheltered:
No
Spaces:
0
Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

The rail replacement bus stop location is shown on the ‘Rail Replacement Bus Map’ below.

Taxi Rank:
Yes
Taxi Rank Note:

No

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

Accessibility

Accessible Public Telephones:
No
Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
No
Step Free Access:
No
Step Free Access Note:

This is a Category C station: This station does not have step-free access.

Assistance Meeting Point is the Ticket Office.

This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

Accessible Taxis:
Yes
Accessible Taxis Note:

No

Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Impaired Mobility Set Down:
No
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:00 AM to 12:30 AM
Saturday 6:00 AM to 12:30 AM
Sunday 9:00 AM to 12:00 AM
Staff Help Available Note:

There is no ramp available to provide level access between train and platform at this station

Assisted Travel:

Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Trains calling at this station do not have on board staff. You can arrange assistance on arrival by:

  • Pressing the “emergency & assisted travel” button on a station Help Point
  • Calling our freephone number: 0808 168 1238
  • Texting us on 07970 511077

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Thameslink.

The information in this document was generated 9/26/2023 3:54:06 PM