Ticket buying & collection
Outside the main station entrance.
Please contact our Customer Service Centre on 0345 6000 650
Customer Help points are located on every platform
The toilets are located on Platform 1. The toilet opening hours are:
Monday to Friday - 06:00 - 18:00
Saturday - 07:00 - 18:00
Sunday - 09:30 - 17:00
The waiting room is located in the ticket office building. The waiting room is heated and seating complies with the Code of Practice.
Station Car Park
Weekend tickets available after 1200 Fridays £6.80
Off Peak from 1200 Monday to Friday
Station Forecourt, Station Road, off Le Neubourg Way (B3081)
Information to plan your onward journey is available in a printable format here
Step-free category B2 Station. Some step-free access to all platforms - please check details. Step-free access to Platform 1 (most trains in both directions) via level access, or short ramp. Steps to Platform 2 (some trains in both directions) or step-free approximately 100m via barrow crossing with assistance only, when station is staffed.
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
The information in this document was generated 06/07/2022 21:54:16