Grays

Address

Grays station
High Street
Grays
RM17 6NQ

Ticket office

Monday to Friday: 5:30 AM to 7:00 PM
Saturday: 7:00 AM to 7:00 PM
Sunday: 8:15 AM to 6:00 PM

Station details

Alerts

The ticket office opening times at this station have been amended due to the Coronavirus pandemic. You can find the current opening times here.

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Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to the station.

General information

Station Operator: CC
Station Code: GRY
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: Yes
Smartcard Issued: No
Smartcard Validaton: Yes
Oyster Comments: Oyster top-up is only available from the self-service ticket machines <div><a href="http://ticketstoplocator.tfl.gov.uk/LocationLocator/">The nearest Oyster Ticket Shop that can issue a new Oyster Card is Dave's News, 81 High Street, Grays. RM17 6NX.</a></div> <div><br /> </div>
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Penalty Fares: Applicable Operators: c2c
Ticket Office Note:

Platform 1 booking hall and Platforms 2/3 entrance

Passenger services

Lost Property Contact Available: No
Phone number: 03457 44 44 22
Website: Go to website
Ticket Gate: Yes
Customer Services:

Monday - Friday, 08:00 - 20:00

Saturday - Sunday, 09:00 - 16:00

Public Holidays, 09:00 - 16:00

Closed Christmas Day and Boxing Day

0345 744 4422 (option 3, followed by option 3)

contact@c2crail.net

Customer Help Points: Yes

Station facilities

ATM Machine: No
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: Yes
Shops Note:

Newspaper kiosk in booking hall on platform 1 

Station Buffet: Yes
Station Buffet Note:

Coffee shop located on platform 1 

Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note:

The toilets are located on Platform 1.

The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.

Waiting Room: No

Car parking

Car parking: Yes
Name: Station Car Park
Operator: National Car Parks Ltd
Spaces: 168
Annual Charge: £1155.00
Daily Charge: £8.10
Monthly Charge: £115.50
Off Peak Charge: £3.10
Three Monthly Charge: £335.00
Weekly Charge: £30.20
Car Parking Contact Available: No
Phone number: 0845 050 70 80
Website: Go to website
Note:

Premier Parking Reserved (Annual) - £1,477.00

Daily and Weekly Tickets can be purchased at the Rail Ticket Machines

Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 78
Type: Stands
Location: At entrance to station car park and on Crown Road near to bus stops
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Exit the station via platforms 2/3 and turn left onto Crown Road:

- If travelling towards Rainham/Upminster/London, use bus bay 1

- If travelling towards Tilbury/Southend, use bus bay 8

Taxi Rank: Yes
Taxi Rank Note:

Yes, located on Crown Road adjacent to exit from platforms 2/3 

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: No
Accessible Booking Office Counter Note:

Customer Service Staff

Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note: Platform 1. This can be accessed using a radar key.
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

There are no lifts at the station, but step free access is available from Station Approach to platform 1 and Crown Road to platforms 2/3 

Accessible Taxis: No
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

Outside either entrance on Station Approach or Crown Road

Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:00 AM to 9:00 PM

The information in this document was generated 18/05/2021 07:51:12