Holyhead

Address

Holyhead station
Station Approach
London Road
LL65 2BT

Ticket office

Monday to Friday: 6:10 AM to 7:10 PM
Saturday: 6:10 AM to 7:10 PM
Sunday: 10:30 AM to 5:00 PM

General information

Station Operator: AW
Station Code: HHD
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Ticket Office Note:

Inside the ferry terminal.

Passenger services

Lost Property Contact Available: Yes
Phone number: 03333 211 202
Website: Go to website
Ticket Gate: No
Customer Services: Contact our Customer Relations team directly via the Transport for Wales Website.
Customer Help Points: No
Customer Help Points Note:

Ticket office for advice only.

Station facilities

ATM Machine: Yes
ATM Machine Note: Located on the concourse.
Baby Change: Yes
Seated Area: No
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note: Passport Photo Booth
Station Buffet: Yes
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located within the Ferry Terminal. The National key toilets are located within the Ferry Terminal; these toilets are operated by a radar key.
Waiting Room: No

Car parking

Car parking: Yes

Black Bridge

Operator: Stena Line
Spaces: 0
Car Parking Contact Available: No
Phone number: 08705755755
Website: Go to website
Note:

£4 for 12 hours

£8 for 24 hours

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 10
Type: Stands
Location:

On Platform 2 by the gate (in ferry port area).

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Wait at bus stops outside the station

Taxi Rank: Yes
Taxi Rank Note:

At the front of the station

Bus Service: Yes
Bus Service Note:

For the nearest bus stop, walk across the footbridge and turn right onto the main road.

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Category B

Step free access is via the Celtic Gateway Bridge, the ferry terminal, or via gates on to the platforms either side of Stena House.

Transferring between platforms is step-free however distance between ferry terminal and Platform 1 is approximately 200m.

Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.

Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 24 hours
Saturday 12:00 AM to 9:45 PM
Sunday 7:00 AM to 12:00 AM
Staff Help Available Note:

Monday to Friday 00:00 to 23:59 (24 hours)

Saturday 00:01 to 21:45

Sunday 07:00 to 00:00

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 30/06/2022 18:46:32