Hartlepool

Address

Hartlepool station
Station Approach
Hartlepool
TS24 7ED

Ticket office

Monday to Friday: 7:00 AM to 6:25 PM
Saturday: 7:00 AM to 6:25 PM
Sunday: Unavailable

General information

Station Operator: NT
Station Code: HPL
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Northern
Ticket Office Note:

On main platform near exit

Accepts cards only

Passenger services

Lost Property Contact Available: No
Phone number: 08002006060
Website: Go to website
Ticket Gate: Yes
Customer Services: 08002006060
Customer Help Points: No
Customer Help Points Note:

none

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: Yes
Telephones (Cards & Coins): Yes
Toilets: No
Toilets Note: The RADAR key lock has been removed from the National key toilets on advise from British Transport Police because of drug abuse. A new lock has been fitted. The key is held at the Ticket Office.
Waiting Room: No

Car parking

Car parking: Yes
Name: Station Car Park
Operator: Local Council - 70 spaces
Spaces: 0
Daily Charge: £Fee Payable
Car Parking Contact Available: No
Phone number: 0800 200 6060
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 8
Type: Stands
Location: on platform
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Replacement transport will pick up/drop off at the station front.

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Busline 0871 200 2233

Accessibility

Accessible Booking Office Counter: No
Accessible Booking Office Counter Note:

staff will come out of the office to assist

Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

There is only one platform and no major access difficulties. Step free access from car park to station entrance. Approximately 70 unmarked spaces.

Accessible Taxis: No
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

Step free access from car park to station entrance

Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:35 AM to 1:05 PM
Saturday 7:25 AM to 1:55 PM
Sunday Unavailable
Assisted Travel:

Assistance will be provided by station staff during ticket office opening hours, outside of this the conductor will assist

The information in this document was generated 25/02/2021 07:52:10