Ticket buying & collection
A Ticket Vending Machine is located at the station entrance. This machine accepts cards only (with the exception of Visa Electron, Solo & shaped cards)
Please contact our Contact Centre team on: . Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
Coffee shop facilities are open during the morning peak
The rail replacement stops are the Roman Gardens bus stops on Station Road (both sides of the road):
- for direction of travel towards Hemel Hempstead, use the bus stop on Station Road near to the junction with Roman Gardens,
- for direction of travel towards Watford, use the bus stop on Station Road near to the junction with Egg Farm Lane.
Kings Cars 01923 262266
Information to plan your onward journey is available in a printable format here
Booking clerk would go out side and serve the customer
Public telephones are not accessible
Level access to Booking Hall only from main entrance, then 7 steps down to subway then 24 steps up to platform 1, 29 steps up to platforms 2 and 3 and 30 steps up to platform 4. Additional entrance gives step-free access to platform 1 via ramp. Additional entrance from car park gives level access to platform 4. Step-free route from platform 4 to Booking Hall/step-free entrance to platform 1 is 520m.
This station is a category B station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Accessible taxis are not available
Wheelchair users can reach coin, note and card slots
Saturday 8:00 AM to 3:00 PM
Sunday 10:00 AM to 3:00 PM
This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance. All of our trains have ramps on board that our conductors are trained to use.
If you are travelling on London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 24/09/2021 15:51:52