Luton

Address

Luton station
Station Road
Luton
LU1 2LT

Ticket office

Monday to Friday: 5:45 AM to 9:45 PM
Saturday: 5:45 AM to 10:00 PM
Sunday: 6:45 AM to 9:45 PM

General information

Station Operator:
TL
Station Code:
LUT
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Thameslink

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
Yes
Customer Help Points:
Yes

Station facilities

ATM Machine:
Yes
ATM Machine Note:

ATM located in station entrance

Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
Yes
Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

Available during staffing hours

Waiting Room:
No
Waiting Room Note:

There are heated waiting areas on platforms 1 to 4.

Car parking

Car parking:
Yes

Station Road Car Park

Operator:
APCOA Parking UK
Spaces:
753
Annual Charge:
£949.30
Daily Charge:
£6.10
Monthly Charge:
£110.00
Three Monthly Charge:
£288.70
Weekly Charge:
£28.30
Car Parking Contact Available:
No
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
62
Type:
Stands
Location:

Front and rear entrances

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

The rail replacement bus stop location is shown on the ‘Rail Replacement Bus Map’ below.

Taxi Rank:
Yes
Taxi Rank Note:

Yes

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

Accessibility

Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

This is a Category B3 station: Step free access via lift to platform 5 only (some trains to Bedford/ the East Midlands) only. Steps to all other platforms.

Assistance Meeting Point is the Ticket Office.

This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:

At the front of the station and in the station car park.

Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Sunday 24 hours
Staff Help Available Note:

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.

Assisted Travel:

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Thameslink.

The information in this document was generated 12/2/2023 6:31:53 PM