Maidstone West

Address

Maidstone West station
Station Approach
off The Broadway
ME16 8RJ

Ticket office

Monday to Friday: 6:15 AM to 12:50 PM
Saturday: 6:10 AM to 12:50 PM
Sunday: Unavailable

Station details

Alerts

On weekdays, the busiest times at this station are generally between 06:30 and 08:30 

General information

Station Operator: SE
Station Code: MDW
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Southeastern
Ticket Office Note: On way in to access trains via the booking hall

Passenger services

Lost Property Contact Available: Yes
Phone number: 0345 322 7021
Website: Go to website
Ticket Gate: No
Customer Services: 0345 322 7021
Customer Help Points: Yes
Customer Help Points Note: On platform

Station facilities

ATM Machine: Yes
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: No
Station Buffet: Yes
Station Buffet Note: Coffee shop
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: Platform 2- Available during staffing hours
Waiting Room: No
Waiting Room Note: In booking hall only Only available when staff present

Car parking

Car parking: Yes
Name: Station Car Park
Operator: APCOA Parking
Spaces: 54
Annual Charge: £1093.20
Daily Charge: £6.30
Monthly Charge: £104.90
Off Peak Charge: £5.60
Six Monthly Charge: £625.30
Three Monthly Charge: £312.50
Weekly Charge: £27.70
Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 44
Type: Stands
Location: Platform 2
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Station car park 

Taxi Rank: Yes
Taxi Rank Note:

in approach road

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note: Counters can be raised or lowered to suit all customers
Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets: Yes
Accessible Toilets Note: On platform 2- Available during staffing hours
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services towards Paddock Wood from side entrance to platform. .Staff assistance required to access platform for services to Strood (involves using a crossing to cross the railway tracks). There is no step free access to Platform 1 except via the foot crossing. Stepped access to platform 1 via footbridge. Step free access to booking hall, but only stepped access to both platforms from the booking hall.
Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note: booking hall
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Sunday 4:30 AM to 11:10 PM
Staff Help Available Note: This station is not continuously staffed please see staffing times for details of when staff assistance is available.
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the office on platform 2.

The information in this document was generated 14/04/2021 16:47:17