Ticket buying & collection
There is a waiting area in the ticket office on platform 2 and a heated waiting area on platform 1.
Station Car Park
Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
Information to plan your onward journey is available in a printable format here.
This is a Category B2 station: Level access to both platforms via separate entrances. Access between platforms via street (over 400m and gradient above 1:10).
Assistance Meeting Point is the Ticket Office.
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up in the car park
Saturday 8:00 AM to 2:35 PM
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
• pressing the 'emergency & assisted travel' Help Point button• calling us on the freephone number 0808 168 1238• texting us on 07970 511077
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
See below for times when this station is staffed.
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Trains calling at this station do not have on board staff. You can arrange assistance on arrival by:
Pressing the “emergency & assisted travel” button on a station Help Point
Calling our freephone number: 0800 138 1016
Texting us on 07970 511077
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
The information in this document was generated 5/30/2023 8:47:49 AM