Black Lion Hill
Ticket buying & collection
Ticket Vending Machines are located in the Booking Hall.
Please contact our Contact Centre team on: . Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Northampton station is accredited by the Secure Station Scheme**
WHSmith and Enterprise car rental
In the event of engineering the bus/coach will collect from the layby/turning circle on the car park side of the station building. Please check the destination of your bus/coach before boarding.
Taxis can be obtained outside the front of the station. www.traintaxi.co.uk
Information to plan your onward journey is available in a printable format here
Booking clerk would go out side and serve the customer
The booking hall and all platforms have step free access via lifts.
From Black Lion Hill, proceed to the car park side of the building via the ramp at the side of the building and enter on the ground floor. From the car park there is step free access to the ground floor. A lift is available from the ground floor up to booking office. Level access to footbridge from booking hall, wide ticket gates are available and staff will assist where necessary. From the footbridge there are lifts down to all platforms.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Accessible taxis are available
4 x 20 minute parking bays outside front of station
This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance. All of our trains have ramps on board that our conductors are trained to use.
If you are travelling on London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 14/04/2021 07:35:18