Monday to Friday:
6:30 AM to 11:05 AM
8:55 AM to 1:30 PM
The ticket office opening times at this station have been amended due to the
Coronavirus pandemic. You can find the current opening times here.
Ticket buying & collection
Oyster Pre Pay:
Oyster top-up only from the self-service ticket machine
<div><a href="http://ticketstoplocator.tfl.gov.uk/LocationLocator/">Nearest Oyster Ticket Shop issuing new Oyster Cards is: Parade News, 1 Canterbury Parade, South Road, South Ockendon, Essex. RM15 6NH</a></div>
Applicable Operators: c2c
Lost Property Contact Available:
03457 44 44 22
Monday - Friday, 08:00 - 20:00
Saturday - Sunday, 09:00 - 16:00
Public Holidays, 09:00 - 16:00
Closed Christmas Day & Boxing Day
0345 744 4422 (option 3, followed by option 3)
Customer Help Points:
Passenger Information Systems:
Telephones (Cards & Coins):
The toilets are located on Platform 1.
The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.
Waiting Room Note:
Station Car Park
National Car Parks Ltd
Off Peak Charge:
Per Hour Charge:
Three Monthly Charge:
Car Parking Contact Available:
0845 050 70 80
Please note that the Off Peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday. Saturday and Sunday rates apply to Bank Holidays
Cycle Storage Availability:
Cycle Storage CCTV:
Location for rail replacement services:
Rail replacement services operate from the Bus Stop outside station entrance.
During disruption, ticket acceptance may be arranged on the TfL 370 Bus to Lakeside (for Chafford Hundred) and Romford via Upminster. These buses operate from bus stops on South Road, near the Royal Oak Public House.
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Booking Office Counter Note:
Customer Service Staff
Accessible Public Telephones:
Accessible Toilets Note:
Platform 1. This can be accessed using a radar key.
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Step free access is only available from street level to platform 1
Platform 2 is only used for certain trains during peak hours, Monday - Friday
Accessible Ticket Machines:
Impaired Mobility Set Down:
Impaired Mobility Set Down Note:
Outside station entrance
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 6:30 AM to 7:30 PM
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 18/08/2022 22:22:38