Monday to Friday:
6:00 AM to 8:00 PM
6:00 AM to 8:00 PM
8:00 AM to 8:00 PM
Ticket buying & collection
Oyster Pre Pay:
Ticket Office Note:
In Travel Centre and on concourse.
Lost Property Contact Available:
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
Customer Help Points:
Customer Help Points Note:
But there is a floorwalker in reception, a CIP by the entrance also
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Station Buffet Note:
Various coffee shops and café's available for refreshments
Telephones (Cards & Coins):
The toilets are located on Platform 1 and between Platforms 4 and 5. The National key toilets are located on Platforms 1 ; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Services Office on Platform 1. Toilet opening hours are at all times that the station is open.
Waiting Room Note:
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
London North Eastern Railway
Off Peak Charge:
Per Hour Charge:
Car Parking Contact Available:
Cycle Storage Availability:
Alongside station entrance and adjacent to BTP office
Cycle Storage CCTV:
Location for rail replacement services:
Rail Replacement Coaches leave from the station entrance.
Taxi Rank Note:
Taxis are available, whilst services run, there is also a private hire firm situated at the station.
Peterborough Taxis: 01733 777 000
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Steps and lifts are available for access to all 7 platforms. Ticket Office and Car Park are step free.
Peterborough has a RNIB Map for All located outside the main entrance to the right of the doors.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Accessible Taxis Note:
Outside station plus we can book by phone
Accessible Ticket Machines:
Impaired Mobility Set Down:
Staff Help Available:
Staff Help Available Opening Times:
Monday 4:00 AM to 12:30 AM
Tuesday 4:00 AM to 12:30 AM
Wednesday 4:00 AM to 12:30 AM
Thursday 4:00 AM to 12:30 AM
Friday 4:00 AM to 12:30 AM
Saturday 4:00 AM to 12:30 AM
Sunday 6:00 AM to 12:30 AM
Staff Help Available Note:
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 10/6/2022 1:18:10 AM