Ticket buying & collection
On way in to access trains from Station Road entrance
This station has Secure station accreditation - For more information contact 0345 322 7021
Coffee kiosk and Selecta vending machine
Platform 1 - Available during staffing hours
Heated waiting Room on platform 1 only available when staff are present
Towards Herne Hill: Newlands Park Bus Stop Q
Towards Beckenham Junction: Lennard Road, Bus Stop V
Information to plan your onward journey is available in a printable format here
There are standing height and wheelchair height ticket counters available.
Public telephones are not wheelchair accessible
Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London from main entrance. Step free access to platform 2 for services away from London via Lindon Grove - No step free interchange between platforms but stepped access via station footbridge is available.
Accessible taxis are available to book
booking hall/ platform 1
Saturday 6:40 AM to 7:30 PM
Sunday 8:10 AM to 3:40 PM
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
The information in this document was generated 5/30/2023 8:34:35 AM