DOWN escalator on Platform 14B/15B is currently out of service at Reading station.
Ticket buying & collection
In ticket hall
Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
Toilets are located on Station Platforms and in The Brunel Arcade building
Taxi rank is situated at the station entrance. Accessible taxi are available, please approach a member of staff for assistance.
Buses can be found on near by streets. Information to plan your onward journey is available in a printable format here.
Not all buses are accessible
Low-level accessible counter are located at the ticket office. All counters have hearing loop fitted.
Accessible low-level Pay Phone is available at the station main concourse. Please request staff assistance if you need to.
Radar Key available from station staff. If you wish to buy a 'National Key Scheme' key, [RADAR]. Their address is 12 City Forum, 250 City Road, London EC1V 8AF, tel: 020 7250 8181, minicom: 020 7250 4119, fax: 020 7250 0212, email: email@example.com, website: https://crm.disabilityrightsuk.org/
platforms can be reached via lift and bridge, ticket office is step free.
Accessible taxi are available at the station entrance. please request staff assistance if you need to.
Accessible ticket machines are located at the station entrance by the ticket office and at the car park.
Set- Down / Pick up Points are available at the station entrance by the Rail air link lounge. Assisted travel meeting point - Customer Help desk main concourse. Please notify a member of staff.
Saturday 24 hours
Sunday 24 hours
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
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The information in this document was generated 02/07/2022 12:12:41