St Johns Hill
Ticket buying & collection
Please contact our Customer Services Department on 0345 6000 650
Separate male and female toilets are located on Platform 2 in the station building.
Waiting area is the lobby to the ladies' toilets in the station building. Area is not heated. Seating complies with Code of Practice.
Ryde St Johns Road Car Park
During planned engineering work, rail replacement buses will operate from the station forecourt.
During unplanned disruption, rail replacement buses will use the following bus stops
Towards Ryde Esplanade and Ryde Pier Head - Bus Stop on St Johns Road, opposite the Railway pub
Towards Brading, Sandown and Shanklin - Bus Stop on Monkton Street near Jubilee Place
Information to plan your onward journey is available in a printable format here
Step-free access category B3. Some step-free access, may be in one direction only - please check details.
There is step-free access to Platform 1 (for trains towards Ryde Pier Head and ferry to Portsmouth).
Access to Platforms 2 and 3 (towards Shanklin) is via footbridge only (29 steps each side).
Ryde Taxis - 01983 811111
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
The information in this document was generated 12/3/2023 11:37:04 AM