Ticket buying & collection
A Permit to Travel Machine is available for use when no other ticket buying facilities are available.
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**The Hawthorns Station is accredited by the Secure Station Scheme**
On both platforms
In the event of engineering the bus/coach will collect from: Picks up/sets down on Halfords Lane, located at the main entrance to the station car park.
Cedar 0121 555 7888 Bearwood 0121 420 1111 Redline 0121 429 2122
Information to plan your onward journey is available in a printable format here
Level access to Booking Hall from car park and main entrance. Ramp from Booking Hall to footbridge level. Additional step-free entrance from car park leading directly to footbridge, when ticket office is closed. 36 steps down to platform 2 (trains to Snow Hill and Midland Metro platform), also lift available. 36 steps to platform 1 (trains to Kidderminster), also lift available. Level access from platform 2 to Wolverhampton Metro platform - pedestrian level crossing from there to Snow Hill Metro platform. Rear entrance gives level access direct onto footbridge from footpaths on stadium side of station. Steps down from this entrance direct to Snow Hill Metro platform. Automatic opening doors to Booking Hall. Level access throughout car park.
Accessible taxis are not available
Tuesday 7:00 AM to 1:00 PM
Wednesday 7:00 AM to 1:00 PM
Thursday 7:00 AM to 1:00 PM
Friday 7:00 AM to 5:00 PM
Saturday 9:00 AM to 4:00 PM
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 24/09/2021 14:32:45